We can integrate Microsoft’s Omnichannel for Customer Service with Power Virtual Agents. This is a great but what if you want the “BOT” to…
I get a lot of requests where my prospects want Power Virtual Agent to be able to answer questions about order statuses. The scenario…
If you are familiar with Power Virtual Agent and Omnichannel, you are probably aware that when these applications are integrated, we can create one…
Agent scripts are available within the Productivity pane in the Customer Service workspace and Omnichannel for the Customer Service app. Agent scripts contains series…
Recently, with some of the system updates that have come out for Omnichannel, there’s been an interesting issue observed. This is essentially when the…
