Recently, with some of the system updates that have come out for Omnichannel, there’s been an interesting issue observed. This is essentially when the Agent Presence (which signifies the available of the agent) doesn’t load within the system.
This is of course a problem. Without agents able to set their status, it’s not possible to have conversation sessions come through to them. As a…
Continue Reading thecrmninja’s Article on their blog
Omnichannel Agent Presence Not Loading ” The CRM Ninja
Recently, with some of the system updates that have come out for Omnichannel, there’s been an interesting issue observed. This is essentially when the Agent Presence (which signifies the available of the agent) doesn’t load within the system. This is of course a problem. Without agents able to set their status, it’s not possible to …
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