Customer Service
Why CRM systems fail when nobody asks the users
Your users spend all day in the CRM. If nobody asks them what they need, adoption stays low and the system gets the blame.…
Category: Dynamics 365 Customer Engagement
Customer Service
QuickBooks Online to Business Central migration: a project rescue story
Little data migrated and no financial checks, with a deadline looming. Here's how AMS got a Business Central go-live back on track. The post…
Dataverse
Export Bookable Resource Working Hours using ExpandCalendar (Dynamics 365 Field Service)
Recently we had a requirement to export the working hours of Bookable Resources from Dynamics 365 for a specified date range and make that…
Customer Service
When to use a spreadsheet for business (and when you shouldn’t)
Excel isn't the problem. Mark Pullar explains why a spreadsheet is still the right tool for some jobs, and the exact point where it…
Customer Service
When should I check my email?
One simple habit change freed up Mark Pullar's mornings for good. Here's why email can wait, and what to do with your best hours…