Dataverse
D365 Hacks: The Browser Strikes Back
If you've worked with Dynamics 365 long enough, you know that some error messages are helpful. And some are...well...not quite as helpful. Today’s Problem…
Category: Dynamics 365 Customer Engagement
Community
Free SSL/TLS certificates for Power Pages
So this is a little bit embarrassing. I was at HELish Summit in Helsinki, a really good event. The day after, I went to…
Customer Service
How to configure governance in D365 Customer Service
In today’s world AI is becoming a bigger part of the customer service experience. AI is already helping customer service reps by generating email…
Azure
AB-100 Last-Minute Revision Cheat Sheet (Microsoft Agentic AI Business Solutions Architect)
Recently, I cleared the Microsoft Certified: Architecting Agentic AI Business Solutions (AB-100) exam. While preparing, I ended up creating this one-page Architect’s Compass for…
Copilot Studio
Putting Agent Feed to the Test: Human Oversight for Autonomous Agents in D365
Until a few weeks ago, Agent Feed wasn’t really on my radar. I’ve built quite a few autonomous agents by now. Some have been…