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Back in February, I wrote an article covering the new features that were expected to roll out as part of the 2025 Release Wave 1 for Dynamics 365 Customer Service
A deep dive into the Case Management Agent(preview) in D365 Customer Service Back in February, I published a vdeo covering the new features that were expected to roll out as
Sales reps waste hours on admin work, creating the same CRM records again and again. Studies show CRM users spend nearly 5 hours a week just entering data. But here’s
Sometimes, we might create a new view for a table, and not everyone in our organization needs to see it — or maybe, only a specific team should have access
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