D365 Customer Intent Agent Demonstration In this quick 2.5-minute demo, I showcase the Customer Intent Agent in Dynamics 365 Customer Service and how it uses AI to analyze customer conversations,
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While working on a Lead Disqualification scenario in Dynamics 365, we ran into a strange issue. When trying to Disqualify a Lead, Dynamics 365 was showing the generic error message:
Utility supply is one of those industries where nobody notices you when things are working, and everybody notices you the moment they are not. Electricity, gas, water, and pipeline networks
I handled a Production-to-PreProd refresh where the main challenge was not the copy itself, but the post-copy remediation. Since Production and PreProd were not identical and there were unmanaged solution
Most people test an agent by chatting with it and seeing how it goes. That works for only one type 😄 But there are 2 more agent types/tools where testing
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