We all know that in customer service, the right tools can make all the difference when it comes to providing a great customer experience. The new rich messaging feature in
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Use Rich Media messages in D365 Customer Service and Contact Center Discover how rich messaging in Dynamics 365 Customer Service and Contact Center (2025 Release Wave 2) transforms everyday chats
Last September I wrote an article introducing the new Hierarchy Control for model-driven apps and how it helps us better visualize relationships between self-referencing tables. In the article I explained
Visualize Complex Relationships with New Hierarchy Control Last September I shared how the new Hierarchy Control helps us visualize parent-child relationships in a single table like accounts and their related
I was fortunate to attend Microsoft’s Ignite conference last week, and just like I’ve seen before at other conferences, we see that agents and AI are (and will probably stay)
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