Microsoft just released a ton of updates for Dynamics 365 Field Service scheduling as part of 2026 Release Wave 1 and I can’t wait to tell you all about it!
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Demo: Dynamics 365 Data Exploration Agent In this short 2 minute video, I’m showing you a demo of the new Data Exploration Agent, an AI-powered experience that lets you ask
I am a big fan of the agent, or copilot (whatever you want to call it) that lives in the sidecar in Dynamics 365 Customer Service. The little helper we
Set Up Verbatim Knowledge Responses in Dynamics 365 In this video, I take a look at one of the newest capabilities in Dynamics 365 Customer Service: verbatim knowledge responses. We
Smart Paste in Dynamics 365 Sales: AI-Powered Data Entry with Copilot In this short tutorial, you’ll see how Smart Paste in Dynamics 365 Sales eliminates manual data entry for good.
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