Set Up Verbatim Knowledge Responses in Dynamics 365 In this video, I take a look at one of the newest capabilities in Dynamics 365 Customer Service: verbatim knowledge responses. We
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Smart Paste in Dynamics 365 Sales: AI-Powered Data Entry with Copilot In this short tutorial, you’ll see how Smart Paste in Dynamics 365 Sales eliminates manual data entry for good.
D365 Quality Evaluation Agent: Step-by-Step Configuration Guide The Quality Evaluation Agent helps organizations automate and scale their quality management process by analyzing customer interactions, applying evaluation criteria, and helping supervisors
If you’ve been following along, in a previous article I wrote called “Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown“, I dove into the different components that make
Demo: D365 Sales Tasks Now Take Minutes with M365 Copilot! Tasks that used to take a long time in Dynamics 365 Sales can now be done in minutes and in
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