There is another member of the Dynamics 365 Customer Service/Contact Center agents that I haven’t had a chance to introduce to you yet. You’re probably already familiar with the Case
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Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown Is your customer service team delivering great experiences or are you just hoping they are? In this video, I break
D365 Customer Intent Agent Demonstration In this quick 2.5-minute demo, I showcase the Customer Intent Agent in Dynamics 365 Customer Service and how it uses AI to analyze customer conversations,
If you thought the 2026 Release Wave 1 story stopped at Dynamics 365, think again, because the Sales Agent (previously known as Copilot for Sales) is where things start to
Important M365 Sales Agent features coming in 2026 Wave 1 you need to know! In this video, we’re diving into what’s coming for Microsoft 365 Copilot for Sales in the
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