Microsoft has just released the 2026 Release Wave 1 notes for Dynamics 365 business applications and the Power Platform, and of course I couldn’t wait to dive in! Over the
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2026 Release Wave 1: Dynamics 365 Customer Service Today Microsoft announced the new features coming in 2025 Release Wave 2. Just as have done before, I am creating a series
I am sure most of you have heard of Copilot for Sales, which was announced by Microsoft in the fall of 2023. Back then you had to pay an additional
Conversational CRM: Sales Agent in M365 Copilot (preview) How great would it be if you could put a conversation layer on top of your CRM data?! With Sales Agent and
As a customer service leader, have you ever had the need to report on how customer service conversations actually end, not just that they happened? This is where disposition codes
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