Knowledge Management Agent Demo In this 2 minute video, I walk through a live demo of the Knowledge Management Agent in Dynamics 365 Customer Service to show how the agent
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I am back with my third article in my series covering the 2026 Release Wave 1 for Dynamics 365, and this time we’re shifting our focus to Dynamics 365 Sales.
2026 Release Wave 1: D365 Sales Microsoft just dropped the 2026 Release Wave 1 features—and you already know I had to break it all down for you. Just like I’ve
Case Managment Agent Demo In this 4 minute video, I’ll show how the Case Management Agent in Dynamics 365 Customer Service is about to make your support team’s life much
Microsoft has officially dropped the 2026 Release Wave 1 plans for Dynamics 365 and the Power Platform and I had to jump right in! I’ve spent the last few weeks
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