New AI Agents to close deals faster You may have seen some excitement online last week when Microsoft introduced three new AI-powered sales agents within Microsoft 365 Copilot and Dynamics
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Last week I wrote an article about how to configure and enable Copilot Case Summaries in Dynamics 365 Customer service. If you haven’t had a chance to read the article
Custom Record Summaries in D365 Customer Service In Dynamics 365, Copilot can generate record summaries to highlight key information about specific rows, making it easier for users to quickly understand
It is that awesome time of year again! On January 23rd, Microsoft announced the 2025 Wave 1 release notes for Dynamics 365 business applications and the Power Platform. Since then,
Everything you need to know: 2025 Release Wave 1 for D365 Customer Service & Contact Center Discover the latest enhancements in Dynamics 365 Customer Service and Contact Center with 2025
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