A deep dive into the Case Management Agent(preview) in D365 Customer Service Back in February, I published a vdeo covering the new features that were expected to roll out as
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Meet the new Scheduling Operations Agent in Dynamics 365 Field Service! (Preview) Dispatching doesn’t have to be chaos. Meet the autonomous Scheduling Operations Agent, a dispatcher’s new best friend in
I’m sure by now it hasn’t escaped anyone’s attention that Microsoft has been on an absolute roll when it comes to announcing agents—whether they’re autonomous, semi-autonomous, or somewhere in between—as
You might have noticed some buzz online last week when Microsoft announced three new AI-driven sales agents within Microsoft 365 Copilot and Dynamics 365 Sales. These new Agents are designed
New AI Agents to close deals faster You may have seen some excitement online last week when Microsoft introduced three new AI-powered sales agents within Microsoft 365 Copilot and Dynamics
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