I’m sure by now it hasn’t escaped anyone’s attention that Microsoft has been on an absolute roll when it comes to announcing agents—whether they’re autonomous, semi-autonomous, or somewhere in between—as
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You might have noticed some buzz online last week when Microsoft announced three new AI-driven sales agents within Microsoft 365 Copilot and Dynamics 365 Sales. These new Agents are designed
New AI Agents to close deals faster You may have seen some excitement online last week when Microsoft introduced three new AI-powered sales agents within Microsoft 365 Copilot and Dynamics
Last week I wrote an article about how to configure and enable Copilot Case Summaries in Dynamics 365 Customer service. If you haven’t had a chance to read the article
Custom Record Summaries in D365 Customer Service In Dynamics 365, Copilot can generate record summaries to highlight key information about specific rows, making it easier for users to quickly understand
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