Enable Customer Intent for Custom Agents in Copilot Studio! In previous videos I explained what the Customer Intent Agent is, how it works, and how to configure it. In this
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Wouldn’t it be great if your custom agent could do more than answer questions? If it could actually help customers resolve their issues without ever needing to chat with a
Let your custom Agent search Knowledge Articles in Dynamics 365! Wouldn’t it be great if your custom agent could do more than just answer basic questions? In this video, I’ll
Introducing the Customer Intent Agent In Dynamics 365 – Part 2 This video introduces the Customer Intent Agent, the third of three new autonomous agents released in the 2025 Release
Back in February, I shared some of the new features that are coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact Center. In that article,
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