Extending Copilot in D365 Sales – Part 1
You have most likely heard of all the different Copilots that Microsoft published in the past year, from Copilot in Microsoft Teams to Copilot in SharePoint, Dynamics 365…
Dian Taylor
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Extend Copilot in D365 Sales – Part 1 – YouTube
Extend Copilot in D365 Sales – Part 1 If you’ve worked with Dynamics 365 Sales, before you’re likely familiar with the concept of “Copilot in Dynamics 365 Sales.”…
Building Topics with Inputs & Outputs in Copilot Studio
There have been a lot of updates to Copilot Studio recently! During the Power Platform Community Conference Microsoft announced a lot of new features, but there were some…
Building Topics with Inputs and Outputs in Copilot Studio – YouTube
Building Topics with Inputs and Outputs in Copilot Studio In this episode I am going to show you how you can create topics in Copilot Studio without having…
Case handling time (Preview)
Organizations might have the need to track the total time agents spend on cases for several reasons. By monitoring time, managers can identify areas where agents excel and…
Case Handling Time (Preview) – YouTube
Case Handling Time (Preview) In this video I will discuss the Case Handling Time feature for Dynamics 365 Customer Service, that is currently in preview. Learn more here:…
Power Platform Community Conference Top Announcements
This year I attended the Power Platform Community Conference for the third year in a row. The event took place in Las Vegas, Nevada which was the same…
Power Platform Community Conference Top Announcements – YouTube
Power Platform Community Conference Top Announcements In this video I take you through the top announcements that were made in Las Vegas during the Power Platform Community Conference…
New lead qualification experience
When 2024 release wave 2 came out, one of the features in the long list of updates for Dynamics 365 Sales was the new lead qualification experience. This…
New Lead Qualification Experience in D365 Sales – YouTube
New Lead Qualification Experience in D365 Sales When 2024 release wave 2 came out, one of the features in the long list of updates for Dynamics 365 Sales…