Ever wish your customer service conversations could magically speak the same language? Well, Dynamics 365 Contact Center has a little translation magic up its sleeve! In this demo, I'm taking a look…
In today’s world AI is becoming a bigger part of the customer service experience. AI is already helping customer service reps by generating email responses, find solutions to customer issues, summarizing conversations,…
AI is becoming a bigger part of the customer service experience, but with all that AI comes the need for some guardrails! In this video, I'll show you the new governance feature…
What if your customers could check their order status without ever needing to talk to a customer service representative? In this demo, see how an AI agent in Dynamics 365 Customer Service…
In this video I demonstrate the embedded dialer in the Customer Service Workspace, part of D365 Customer Service/Contact Center. X: https://x.com/D365Goddess LinkedIn: https://www.linkedin.com/in/diantaylor/ Bluesky: https://bsky.app/profile/d365goddess.bsky.social Website: https://d365goddess.com
In my last post I wrote about the Service Agent in Dynamics 365 Customer Service and its capabilities. I discussed what it is, what it is capable of and how it can…
In my previous video I discussed the Service Agent in Dynamics 365 Customer Service and it's capabilities. I discussed what it is, what it is capable of and how it can help…
In this demo, I take a hands-on look at the powerful supervisor capabilities available in Dynamics 365 Contact Center and Dynamics 365 Customer Service. Whether you're managing a contact center team or…
It’s time to introduce you to another AI agent in the Dynamics 365 Customer Service family! After being available in public preview since March of this year, the Service Agent officially reached…
Microsoft's newest AI-powered agent for Dynamics 365 Customer Service is now generally available, and in this video I'll show you what it is, how it works, and why it's much more than…
