Ever wish your customer service conversations could magically speak the same language? Well, Dynamics 365 Contact Center has a little translation magic up its sleeve!
In this demo, I'm taking a look at the translation capability in D365 Contact Center and I'll show you how conversations can be translated in real time to help bridge the language gap between customers and service representatives.
I’ll walk through a scenario and show how the translation functionality works. Whether you’re exploring multilingual customer service scenarios or just want to see what’s available in D365 Contact Center, watch the demo to see this feature in action!
If you're working with Dynamics 365 Customer Service, Contact Center, Copilot, and want to stay up to date on all the fun AI goodness happening in D365 Customer Service and Contact Center, be sure to subscribe and stick around!
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