If you’re archiving Microsoft Teams calls with the default settings, you’re missing crucial compliance gaps you might not even know exist. Wonder how top enterprises handle legal hold, ultra-accurate transcription,
If you’re archiving Microsoft Teams calls with the default settings, you’re missing crucial compliance gaps you might not even know exist. Wonder how top enterprises handle legal hold, ultra-accurate transcription,
Power Automate is commonly described as a workflow tool. That description is incomplete and dangerous at scale. What most organizations are actually operating is an automation control plane: a distributed
In today’s digital-first world, customers expect to reach your business on their terms. This can be through a phone call, live chat, email, or social media. Dynamics 365 Contact Center
You’ve probably had this debate in your team: should we just spin up a private channel, use a shared channel, or make another Team? If you’ve ever regretted the decision
Most enterprises blame Copilot agent failures on “early platform chaos.”That explanation feels safe—but it’s wrong. Copilot agents fail because organizations deploy conversation where they actually need control. Chat-first agents hide