Recent Posts From All Categories
COVID-19 Crisis Highlights Need for Online Presence for Businesses
The COVID-19 pandemic has forced people and businesses to adjust to social...
Save and Close not working on the forms in Dynamics 365 CE
Hi Everyone, Today I was working with HTML Webresource, we have some...
Omnichannel for Customer Service – Collection
Omnichannel for Customer Service OmniChannel for Customer Service provides...
Omnichannel for Customer Service – Voice and Video Calls
Microsoft’s Omnichannel for Customer Service allows us to escalate web...
Omnichannel for Customer Service – Agent Scripts & Macros (and slugs)
Omnichannel for customer service contains a number of features to help...
Flow Actions: Microsoft To Do – Get A To Do List – YouTube
In this video, I go through the Microsoft To Do Action – Get a To Do...
Popular Posts This Week
COVID-19 Crisis Highlights Need for Online Presence for Businesses
The COVID-19 pandemic has forced people and businesses to adjust to social distancing with new behaviors. Many businesses such as retail and restaurants have had their physical locations...
Omnichannel & Application Tabs
One of the really nice things about the Omnichannel Agent experience is that it uses tabs. The conversation itself is in the left side of the screen, with the Customer Summary open in the right side...
Sending Emails From The Contact Owner With D365 Marketing
We’ve all been sent marketing emails that we ignore, no one is immune. How can we make sure that the emails WE send from Dynamics 365 for Marketing have more chance of being opened… and...
