Customer Service
The bottleneck isn’t AI. It’s transformation capacity.
AI everywhere, except at scale Ask almost any operator where they are with AI and the answer sounds impressive. Hundreds of potential use cases.…
Category: Customer Service
Customer Service
How to configure governance in D365 Customer Service
In today’s world AI is becoming a bigger part of the customer service experience. AI is already helping customer service reps by generating email…
Copilot Studio
Putting Agent Feed to the Test: Human Oversight for Autonomous Agents in D365
Until a few weeks ago, Agent Feed wasn’t really on my radar. I’ve built quite a few autonomous agents by now. Some have been…
Customer Service
Business Central Version 29: Recently Searched in Tell Me and Recently Used Lookups
IntroductionMicrosoft Dynamics 365 Business Central Version 29 introduces two productivity-focused enhancements designed to help users work faster: Recently Searched in Tell Me and Recently…
Customer Service
AI Agent ROI Framework
Introduction AI agents are rapidly becoming a core component of enterprise transformation strategies. Organizations are deploying agents to assist employees, automate business processes, improve…