In my last post I wrote about the Service Agent in Dynamics 365 Customer Service and its capabilities. I discussed what it is, what it is capable of and how it can help customer service teams work more efficiently. If you haven’t read the article I would recommend doing that first, you can find it here. Now that you know what the Service Agent can do, it’s time to getRead More
How to enable and configure Service Agent in D365
Dian Taylor originally posted this article on 11 August 2026 at 9:38 AM.