Microsoft's newest AI-powered agent for Dynamics 365 Customer Service is now generally available, and in this video I'll show you what it is, how it works, and why it's much more than just another chatbot.
Service Agent can summarize cases, answer questions, draft and send emails, update records, create child cases, recommend next best actions, interpret images, generate documents, and much more, all through a conversational AI experience powered by more 90+ Dynamics 365 Customer Service MCP tools.
Whether you're a Dynamics 365 Customer Service administrator, solution architect, consultant, or customer service leader, you don't want to miss this!
X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social
Website: https://d365goddess.com