In this demo, I take a hands-on look at the powerful supervisor capabilities available in Dynamics 365 Contact Center and Dynamics 365 Customer Service.
Whether you're managing a contact center team or overseeing customer service operations, supervisors need real-time visibility into what's happening. In this video, I'll demonstrate the tools that help supervisors monitor agent performance, support live conversations, and make informed decisions to improve both customer satisfaction and operational efficiency. I'll also show you how the application can automatically notify supervisors when a customer conversation's sentiment drops, enabling them to step in before the situation escalates.
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