Ever wish your customer service conversations could magically speak the same language? Well, Dynamics 365 Contact Center has a little translation magic up its sleeve! In this demo, I'm taking a look…
AI is becoming a bigger part of the customer service experience, but with all that AI comes the need for some guardrails! In this video, I'll show you the new governance feature…
What if your customers could check their order status without ever needing to talk to a customer service representative? In this demo, see how an AI agent in Dynamics 365 Customer Service…
In this video I demonstrate the embedded dialer in the Customer Service Workspace, part of D365 Customer Service/Contact Center. X: https://x.com/D365Goddess LinkedIn: https://www.linkedin.com/in/diantaylor/ Bluesky: https://bsky.app/profile/d365goddess.bsky.social Website: https://d365goddess.com
In my previous video I discussed the Service Agent in Dynamics 365 Customer Service and it's capabilities. I discussed what it is, what it is capable of and how it can help…
In this demo, I take a hands-on look at the powerful supervisor capabilities available in Dynamics 365 Contact Center and Dynamics 365 Customer Service. Whether you're managing a contact center team or…
Microsoft's newest AI-powered agent for Dynamics 365 Customer Service is now generally available, and in this video I'll show you what it is, how it works, and why it's much more than…
In this video, I give you a hands-on demo of the Voice Channel in Dynamics 365 Customer Service and Contact Center. You'll see exactly what it looks like and how it works…
In this video, I walk through my favorite scheduling updates in D365 Field Service and explain how they can help dispatchers and schedulers work more efficiently. From moving and reassigning multiple bookings…
In this short 2 minute video, I'm showing you a demo of the new Data Exploration Agent, an AI-powered experience that lets you ask questions about your data using natural language. Instead…
