2026 Release Wave 1: D365 Contact Center
Microsoft just dropped the 2026 Release Wave 1 features—and you already know I had to break it all down for you. Just like I’ve done before, I’m putting together a full video…
Dian Taylor
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2026 Release Wave 1: Dynamics 365 Customer Service
Today Microsoft announced the new features coming in 2026 Release Wave 1. Just as have done before, I am creating a series of videos highlighting the new features that are part of…
Configurable Copilot Case Summaries for D365 Customer Service – YouTube
Configurable Copilot Case Summaries for D365 Customer Service Did you know that you can now configure the source tables and columns that Copilot uses to generate a Case…
Create unique D365 views with Fetch XML Builder – YouTube
Create unique D365 views with Fetch XML Builder Have you ever had the need to create more comprehensive views? Views that can’t be created using the out of…
Copilot Smart Paste & Smart Grids in Model-Driven Apps – YouTube
Copilot Smart Paste & Smart Grids in Model-Driven Apps In this video I will demonstrate how to use two new preview features for model-driven apps called Smart Paste…
Microsoft 365 Copilot Pages – YouTube
Microsoft 365 Copilot Pages One of the features that was announced back in September is Microsoft 365 Copilot Pages. This feature is part of Microsoft 365 Copilot, but…
Copilot Studio: Autonomous Agents are here! (preview) – YouTube
Copilot Studio: Autonomous Agents are here! (preview) An autonomous agent is an AI driven agent (previously known as Copilot) that can automate business processes by making decisions and…
Extending Copilot in D365 Sales – Part 2: Prompt Guide – YouTube
Extending Copilot in D365 Sales – Part 2: Prompt Guide If you’ve worked with Dynamics 365 Sales, before you’re likely familiar with the concept of “Copilot in Dynamics…
Extend Copilot in D365 Sales – Part 1 – YouTube
Extend Copilot in D365 Sales – Part 1 If you’ve worked with Dynamics 365 Sales, before you’re likely familiar with the concept of “Copilot in Dynamics 365 Sales.”…
Building Topics with Inputs and Outputs in Copilot Studio – YouTube
Building Topics with Inputs and Outputs in Copilot Studio In this episode I am going to show you how you can create topics in Copilot Studio without having…