In this video, I give you a hands-on demo of the Voice Channel in Dynamics 365 Customer Service and Contact Center. You'll see exactly what it looks like and how it works when a customer call comes in, how agents handle it, and what tools are available within the platform to manage the conversation from start to resolution.
If you're evaluating Dynamics 365 Contact Center for your organization, or just want to see the Voice Channel in real use (not just theory), this demo will give you a clear picture of the experience.
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