Extend D365 Customer Service Copilot: Ask questions about your data(verse)
Earlier this month I posted an article on how you can extend the Copilot that sits inside of Dynamics 365 Customer Service by using Prompt Plugins. If you…
Dian Taylor
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Extend D365 Customer Service Copilot: Ask questions about your data(verse) – YouTube
Extend D365 Customer Service Copilot: Ask questions about your data(verse) In this video I will show you how to create a prompt plugin in Copilot Studio that allows…
Restore deleted Dataverse rows with the Recycle Bin(preview)
Any organization that uses any type of system may at some point in time need to delete records or rows from their database(s). This can be for various…
Restore deleted Dataverse rows with the Recycle Bin(preview) – YouTube
Restore deleted Dataverse rows with the Recycle Bin(preview) Sometimes you might need to reverse a deletion and restore/recover data that was deleted. If your organization is using Dataverse…
Add Dataverse knowledge to a Custom Copilot using Copilot Studio
Not too long ago we saw a complete user interface refresh in Copilot Studio, and a lot of new features that were announced during Microsoft’s Build event. One…
Add (Dataverse) knowledge to Copilot using Copilot Studio – YouTube
Add (Dataverse) knowledge to Copilot using Copilot Studio Not too long ago we saw lot of new features announced during Microsoft’s Build event. With Copilot Studio’s UI refresh…
D365 Customer Service: Dialer Enhancements
The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of cool…
D365 Customer Service: Dialer Enhancements – YouTube
D365 Customer Service: Dialer Enhancements If you haven’t seen the new enhancements to the dialer in Dynamics 365 Customer Service that are part of 2024 release wave 1,…
Extend D365 Customer Service Copilot with Prompt Plugins (preview)
The preview feature that I am writing about today is a feature that a lot of us have been waiting for! I am super excited that it’s finally…
Extend Copilot in D365 Customer Service with Prompt Plugins – YouTube
Extend Copilot in D365 Customer Service with Prompt Plugins The preview feature that I am discussing in this video is something that a lot of us have been…