Use Copilot in D365 Customer Service to generate knowledge articles from cases (preview) In this video I discussing a feature that you can test right now, because it is currently
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D365 Field Service: Configure if Booking Status completes a work order If your organization is using Dynamics 365 Field Service, then you might have come across a scenario where a
Improved email attachment experience in D365 Customer Service Microsoft has improved the email attachment experience in Dynamics 365 Customer Service! In this video I will tell you all about it,
Copilot Assistance for Form Fill in Model-Driven Apps Ever wanted your model driven app to help populate data in a form? Learn all about this new feature that is no
Associate emails to multiple records in Dynamics 365 We have been asking Microsoft for a while to allow sellers to associate emails to multiple records in Dynamics 365, and this
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