Configurable Copilot Case Summaries for D365 Customer Service Did you know that you can now configure the source tables and columns that Copilot uses to generate a Case summary? In
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Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar with this concept, let me explain what they are.
This article is the last article for 2024 and in today’s article will discuss how to use an amazing tool in the XrmToolbox that was created quite some time ago
Create unique D365 views with Fetch XML Builder Have you ever had the need to create more comprehensive views? Views that can’t be created using the out of the box
Have you ever had to enter information from a document, note or an email into a model driven app? Usually this takes a bit of time as you have to
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