The Quality Evaluation Agent helps organizations automate and scale their quality management process by analyzing customer interactions, applying evaluation criteria, and helping supervisors identify opportunities to improve agent performance. In this video,…
If you’ve been following along, in a previous article I wrote called “Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown“, I dove into the different components that make up the…
Tasks that used to take a long time in Dynamics 365 Sales can now be done in minutes and in this 3 min demo I show you exactly how! Microsoft 365 Copilot…
There is another member of the Dynamics 365 Customer Service/Contact Center agent that I haven’t had a chance to introduce to you yet. You’re probably already familiar with the Case Management Agent,…
Is your customer service team delivering great experiences or are you just hoping they are? In this video, I break down the Quality Evaluation Agent (aka Quality Assurance Agent) in Dynamics 365,…
In this quick 2.5-minute demo, I showcase the Customer Intent Agent in Dynamics 365 Customer Service and how it uses AI to analyze customer conversations, identify intents in real time, suggest next-best…
If you thought the 2026 Release Wave 1 story stopped at Dynamics 365, think again, because the Sales Agent (previously known as Copilot for Sales) is where things start to get really…
In this video, we’re diving into what’s coming for Microsoft 365 Copilot for Sales in the 2026 Release Wave 1—and there’s a LOT to unpack. 👀 From AI-powered opportunity summaries and conversational…
In this 2 minute video, I walk through a live demo of the Knowledge Management Agent in Dynamics 365 Customer Service to show how the agent can help keep your knowledge articles…
I am back with my third article in my series covering the 2026 Release Wave 1 for Dynamics 365, and this time we’re shifting our focus to Dynamics 365 Sales. The release…
