Everything you need to know about the Customer Knowledge Management Agent! – YouTube

Everything you need to know about the Customer Knowledge Management Agent!

Back in February, I shared a video previewing the 2025 Release Wave 1 updates for Dynamics 365 Customer Service, including three new agents: the Customer Knowledge Management Agent, Customer Intent Agent, and Case Management Agent. These tools boost automation and productivity for support teams. Now that I’ve had more hands-on time, I’m diving deeper. In my previous video I did a deep dive on the Case Management Agent, this time I’m taking on the Customer Knowledge Management Agent. In this video, I’ll explain what it does, how it works, and the value it brings to your daily operations.

Related Article: https://d365goddess.com/everything-you-need-to-know-about-the-customer-knowledge-management-agent-in-dynamics-365-customer-service/
2025 Release Wave 1 for D365 Customer Service & Contact Center – https://youtu.be/TxulTv-kbjw

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social

Back in February, I shared a video previewing the 2025 Release Wave 1 updates for Dynamics 365 Customer Service, including three new agents: the Customer Knowledge Management Agent, Customer Intent Agent, and Case Management Agent. These tools boost automation and productivity for support teams. Now that I’ve had more hands-on time, I’m diving deeper. In my previous video I did a deep dive on the Case Management Agent, this time I’m taking on the Customer Knowledge Management Agent. In this video, I’ll explain what it does, how it works, and the value it brings to your daily operations.

Related Article: https://d365goddess.com/everything-you-need-to-know-about-the-customer-knowledge-management-agent-in-dynamics-365-customer-service/
2025 Release Wave 1 for D365 Customer Service & Contact Center – https://youtu.be/TxulTv-kbjw

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social

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