Set Up Verbatim Knowledge Responses in Dynamics 365 In this video, I take a look at one of the newest capabilities in Dynamics 365 Customer Service: verbatim knowledge responses. We
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Time for another exam post (I’ll actually be doing 2 posts around new exams this week), this time around building ‘AI Applications’. This is another one of the new ‘AB
Possibly a slightly drastic headline, but let me explain the background to this. I’ve been working with the Power Platform CoE toolkit for over 6 years, with using it to
Indeed the 3rd exam related post in just over a week – it’s a busy (new) certification release season at the moment! This time it’s the new AB-210 exam, focusing
Knowledge Management Agent Demo In this 2 minute video, I walk through a live demo of the Knowledge Management Agent in Dynamics 365 Customer Service to show how the agent
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