Dynamics 365 Customer Engagement
Exam AB-410: Intelligent Applications Builder Associate
Time for another exam post (I’ll actually be doing 2 posts around new exams this week), this time around building ‘AI Applications’. This is…
Tag: Knowledge
Dynamics 365 Customer Engagement
Dynamics 365 Contact Centre – worth it or not?
As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I…
Dynamics 365 Great Plains
MADIC dynamics Knowledge Hub Webinar on Tuesday 15th October 2024: Tips & Tricks to Get the Most from Business Central
Here at MADIC dynamics we will be presenting a Knowledge Hub Webinar at 1400 UK time on Tuesday next week. Learn some tips and…
Dynamics 365 Customer Engagement
Using Microsoft Copilot Studio to create Copilot for Teams channel with Dataverse as Knowledge source – Copilot / Dataverse
Below are the quick steps to create a copilot with Dataverse as the Knowledge source and Teams as the channel Open the Microsoft Copilot…
Dynamics 365 Customer Engagement
Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service
To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience >> Knowledge >> Knowledge Creation…