As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did a massive number of articles
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Here at MADIC dynamics we will be presenting a Knowledge Hub Webinar at 1400 UK time on Tuesday next week. Learn some tips and tricks from an experienced consultant which
Below are the quick steps to create a copilot with Dataverse as the Knowledge source and Teams as the channel Open the Microsoft Copilot Studio site https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio Select the Try
To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience >> Knowledge >> Knowledge Creation Agree to the terms and select
In our most recent webinar here at MADIC dynamics, we took a look at how to create a multi-company report in Jet Reports. This is a webinar which I presented.
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