In this video, you’ll discover how to associate a case with a knowledge article in Dynamics 365 Customer Service, helping streamline support and enhance agent productivity. This video consists of:
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Learn how to create and use Knowledge Article Templates in Dynamics 365 Customer Service. This video explains their purpose, benefits, and how they help standardize content creation for better support
Let your custom Agent search Knowledge Articles in Dynamics 365! Wouldn’t it be great if your custom agent could do more than just answer basic questions? In this video, I’ll
In this video, learn how to use Copilot in Dynamics 365 Customer Service to quickly create knowledge articles from support cases. This powerful preview feature helps you save time and
Why AI Needs Knowledge Management to Succeed Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM “We’re very good at squirreling things away, but we’re not very
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