D365 Customer Service Configure Knowledge Search Filters and Default Authoring Language In this video I will be discussing 2 new features that are part of 2021 Release Wave 1 for
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In this video, I take you through the Knowledge Article Improvements coming to model-driven apps in October, currently in 2020 Wave 2 preview. This will allow you to begin testing
Omni Channel Engagement promotes users to manage workloads and be served queries from multiple channels. An important feature is for… Continue Reading admin’s Article on their blog No Title No
Hello Viewers In this video I will show you how to embed media in a Knowledge Article using the invisible ‘Embed Media’ button. This doesn’t require you to know HTML.
Thanks for visiting! If you’re new here, you may want to subscribe to my RSS feed. If you are using a Microsoft Dynamics 365 Portal for your business, chances are
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