It’s always interesting when Microsoft release a new type of exam, especially when it’s not tied to specific functionality, but rather to an overall approach. The AB-100 exam (don’t pay
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Dynamic Knowledge Routing in Copilot Studio | Tips from Microsoft Power CAT Bootcamp
In this video, you’ll discover how to associate a case with a knowledge article in Dynamics 365 Customer Service, helping streamline support and enhance agent productivity. This video consists of:
Learn how to create and use Knowledge Article Templates in Dynamics 365 Customer Service. This video explains their purpose, benefits, and how they help standardize content creation for better support
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