Angeliki Patsiavou   on The Oops Factor
Oct22

Angeliki Patsiavou on The Oops Factor

Talking to Angeliki Patsiavou around her loves of kickboxing & music (find out why she’s grown her hair so long!), & discovering the absolute curve-ball that attendees at a training session threw at her. Did she cope with it? Come listen & find out! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a… Continue...

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Al Eardley on The Oops Factor
Oct15

Al Eardley on The Oops Factor

Chatting to Al about squirrels, the (relaxing) sport of archery, and family time. Also touching on how #Microsoft updates might just happen to affect your day, even though you have planned otherwise! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to… Continue Reading...

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AJ Hawley on The Oops Factor
Oct08

AJ Hawley on The Oops Factor

Talking to AJ about his interests in digital tinkering, how he got into it to begin with, and what his most ambitious project has been to date! Also covering what happens when you’re thrown in the deep end on a project, without being briefed properly, or having necessary time to prepare. How DID he manage to not only deliver, but succeed on the day…! If you’d like to come appear on… Continue Reading...

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Apps & Microsoft Partner Specialisations
Oct05

Apps & Microsoft Partner Specialisations

We all know how much we love Microsoft specialisations as users. Studying for exams, passing the certifications, earning those wonderful badges. It’s great on a personal level, and can show that someone has (usually) been actively researching the material, and knowing what it’s about. In the consulting space, Microsoft partners also can qualify for different specialisations. There are… Continue Reading...

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Marty Kleynhans on The Oops Factor
Oct01

Marty Kleynhans on The Oops Factor

Finding out from Marty about how exactly waffles play such an important role in his life, and the extents that he’ll go to find some great places that serve them! Also covering the importance of how having a positive attitude can impact our lives, and the challenges that can come sometimes with trying to remain positive. If you’d like to come appear on the show, please sign up at

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Reza Dorrani on The Oops Factor
Sep24

Reza Dorrani on The Oops Factor

Talking to Reza about the success of his YouTube channel, how it’s grown over time, and the audience response to his videos. Also talking about how Reza got into IT to begin with, how he’s developed IT skills & experience over time, and touching on ‘Personal Information’ data being held within systems! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV –…...

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Angelique Grootenboer on The Oops Factor
Sep17

Angelique Grootenboer on The Oops Factor

Learning from Angelique about her love of LEGO, how she started off getting into making models, and touching on the importance of ice-cream in her life! Also covering her journey into the Microsoft Power Platform space, & what advice she’d give people who are thinking of taking up the technology. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d… Continue Reading...

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May Alhajri on The Oops Factor
Sep10

May Alhajri on The Oops Factor

Chatting with May about the REAL life of an Agent, how robots have featured along the way, and delving into her personal journey that ended up with working in technology! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post May Alhajri on… Continue Reading...

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Mark Oburoh on The Oops Factor
Sep03

Mark Oburoh on The Oops Factor

Chatting to Mark Oburoh about furniture, DIY & IKEA – an interesting trifecta! Also looking at cyber-security, keeping up to date/informed, and what might happen when things go wrong… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post

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Yannick Reekmans on The Oops Factor
Aug27

Yannick Reekmans on The Oops Factor

Talking to Yannick about his love of reading, & what his favourite book is. Also going into (some?) detail around the ‘joys’ of production systems, especially as they may just relate to Sharepoint systems and upgrades! Ah, such fun… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the… Continue Reading...

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Malcolm McAuley on The Oops Factor
Aug20

Malcolm McAuley on The Oops Factor

Talking about hockey with Malcolm (he IS Canadian, after all – what else would you expect?), sending out communications to clients in different ways (I bet you can’t guess what actually happened), and the RIGHT way to save files. All of these are exceptionally important (I’ll leave you to decide where hockey fits in…) If you’d like to come appear on the show, please sign up at

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Eldert Grootenboer on The Oops Factor
Aug13

Eldert Grootenboer on The Oops Factor

Discussing the wonders of Lego building (after all, what ELSE could I possibly imagine to discuss?), the way to really dive down in projects to understand what clients are ACTUALLY trying to get accomplished, and the importance of asking LOTS of questions! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to… Continue Reading...

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Liz McGlennen on The Oops Factor
Aug06

Liz McGlennen on The Oops Factor

Discussing the joys (& complexities!) of paddle-boarding with Liz – it’s a great sport, and definitely one that’s a lot of fun! Also hearing about a very interesting project, working to the last minute on documentation, and high-speed printing! Also check out Liz’s show ‘Dynamics HotDish’ at https://dynamicshotdish.com/ If you’d like to come appear on the show, please sign up...

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Ben Banks on The Oops Factor
Jul30

Ben Banks on The Oops Factor

Talking to Ben about his love of camping, favourite trips/places, and the important of ‘Being Yourself’ – something that we can all struggle with at times! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Ben Banks on The Oops Factor… Continue...

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Chad Althaus on The Oops Factor
Jul23

Chad Althaus on The Oops Factor

Chatting to Chad around his love of travelling, data migrations, having a new addition to the family, & MORE data migrations (oh why can’t they actually just be very simple to do…) If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Chad… Continue Reading...

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Omnichannel – Wave 2 2021
Jul20

Omnichannel – Wave 2 2021

So last week the Wave 2 2021 information dropped. It’s taken me a few days to get round to it (family stuff happening), but I’m finally able to do a quick recap of it. As most people know, Microsoft releases features in two waves – one in the spring (Wave 1), and one in the autumn (Wave 2). As usual, I’ve included the links for the full release notes across both Dynamics 365 & Power Platform… Continue...

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Ivan Ficko on The Oops Factor
Jul16

Ivan Ficko on The Oops Factor

Chatting to Ivan (who’s ALSO a Ninja!!) around his love of basketball, the interesting topic of kilts, and the ‘wonders’ of Dataflow operations If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Ivan Ficko on The Oops Factor appeared first… Continue...

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Ana Demeny on The Oops Factor
Jul09

Ana Demeny on The Oops Factor

Speaking to Ana about hippies, our mutual interest/hobby of deep sea diving, and the ‘wonders’ of #DevOps releases! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Ana Demeny on The Oops Factor appeared first on The CRM… Continue Reading...

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Brent Dawson on The Oops Factor
Jul02

Brent Dawson on The Oops Factor

Chatting to Brent about his love of golf, some interesting stories about how/where he’s played, and how he came to leave the United States of America & never went back to it! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Brent Dawson… Continue Reading...

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Troubleshooting the ‘Follow’ functionality
Jun29

Troubleshooting the ‘Follow’ functionality

On a recent client project, we’ve come up against an interesting situation. Some of the users have the ‘Follow’ functionality available to them, but others don’t seem to have it. This, of course, is quite confusing, so I thought it would be good to write about it, for others who may come up against this. But first, let’s take a step back. After all, before this had happened I had never… Continue...

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Nicolle Huntingford on The Oops Factor
Jun25

Nicolle Huntingford on The Oops Factor

Talking to Nicole about the joys of children & discovering how baking enraptures them, the Zen of running, and how she decided to start up her own business! Also find out how she then transitioned into the Microsoft Partner space. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other… Continue Reading...

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Omnichannel Admin Center (Part II)
Jun22

Omnichannel Admin Center (Part II)

We’ve started off looking at the new Omnichannel Admin Center in Part I. I’m going to continue going through the wonderful new app (interface?), showcasing the functionality that’s different (there’s no point in me mentioning things that are the same, right?). So having taken a look at the general overview, let’s start delving deeper into how it really is better! Queues Queues are… Continue Reading...

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Scott Roller on The Oops Factor
Jun18

Scott Roller on The Oops Factor

Chatting to Scott around travelling, interesting things around motorbikes (who would have thought!), & the ‘joys’ of data migration projects at enterprise-level scale… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Scott Roller on The…...

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Kevin McDonnell on The Oops Factor
Jun11

Kevin McDonnell on The Oops Factor

Talking to Kevin about his involvements with the Scouts/Cubs movement, why duct tape is SO important in life to always have with you, and what could possibly happen (or not happen) when looking at data migrations. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are… Continue Reading...

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Omnichannel Admin Center (Part I)
Jun08

Omnichannel Admin Center (Part I)

So there’s a new kid on the block. Or rather, it’s probably more accurate to say that there’s a new app available in Dynamics 365! This is the ‘Omnichannel Admin Center’ app that’s now present for anyone who currently has Omnichannel installed in their environment, or who is creating a new installation of Omnichannel. So, what is this all about then? Well, let’s back up a step here…....

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Michael Roth on The Oops Factor
Jun04

Michael Roth on The Oops Factor

Finding out about how Michael has come into the technical community from a NON-TECHNICAL background, some of the challenges that this has brought with it, and his love of crocheting! Also going into the art of presenting to customers, and how it can be livened up (or not!). If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on… Continue Reading...

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Environments & ‘Admin Mode’
Jun01

Environments & ‘Admin Mode’

With some recent events happening (both professional & personal), I’ve taken a slight step back from putting out posts on here. Thankfully things seem to be settling down, so I’m getting (back) into the swing of things! I thought that it would be good to talk about a subject that I fell ‘foul’ of recently. This is around environments, and more specifically, the ‘admin mode’ that...

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Mike Hartley on The Oops Factor
May28

Mike Hartley on The Oops Factor

Chatting with Mike about his history with robots (who would have guessed!), the importance of the right syntax in the form of the humble semi-colon, and what mental health is really all about. Also going into detail for his new series ‘The Things We Don’t Talk About’ If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on… Continue Reading...

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Melissa Sassi on The Oops Factor
May21

Melissa Sassi on The Oops Factor

Talking to the IBM Chief Penguin Melissa (yes, that’s REALLY her job title!) about her love of travelling (so many countries!), penguins, and making the best of very challenging family situations! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to… Continue Reading...

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Alan Chai on The Oops Factor
May14

Alan Chai on The Oops Factor

Talking to Alan about the IMPORTANT things in life, such as BBQ (a love we share), governance, & PowerPlatform adoption (care to guess how many PowerApps he has in place?) If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Alan Chai on The… Continue Reading...

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Afshan Ipsen on The Oops Factor
May07

Afshan Ipsen on The Oops Factor

Finding out about Afshan’s love of a specific TV show genre (you’ll need to watch to find out!), and discussing the challenges of finding a new role in difficult times. Some very important tips to keep in mind. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are… Continue Reading...

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Working with Opportunity Close table
May04

Working with Opportunity Close table

I’ve recently had the experience of working with the Opportunity Close functionality within Dynamics 365, and given what occurred, thought it would be useful to document this so that others are able to see this as well. There are many scenarios in which we’d use this, and being able to give a comprehensive solution to clients does make all of the difference! There are three areas that I’d… Continue Reading...

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Andrew Ly on The Oops Factor
May02

Andrew Ly on The Oops Factor

Discussing various technical interests, such as the wonders of 3D printing, with Andrew, and going into the right (& wrong!) approaches to data security & protections. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Andrew Ly on The… Continue Reading...

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Carmen Ysewijn on The Oops Factor
Apr23

Carmen Ysewijn on The Oops Factor

Talking to Carmen about Belgium, her love of the countryside, and the beauty of nature and hiking through it. Also touching on the ‘wonders’ of canvas app functions… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Carmen Ysewijn on… Continue Reading...

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Kylie Kiser on The Oops Factor
Apr16

Kylie Kiser on The Oops Factor

Finding out about Kylie’s love of knitting (some of the things she’s created over time too), discussing pizza and monkey, and what happens when we’re not careful enough about system security! Cue a rescue mission at an unexpected time! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the… Continue...

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Canvas Apps & Power Automates
Apr13

Canvas Apps & Power Automates

So it’s been a busy few weeks here, which is why I haven’t really been putting up any articles. March/April is always a busy time for our family with stuff going on, and this year I decided not to push myself to get articles out, as otherwise I’d be running very low on sleep! That being said, I’ve still had some great ideas about things that I’d like to share, and have been keeping a series…...

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Olena Borzenko on The Oops Factor
Apr02

Olena Borzenko on The Oops Factor

Talking to Olena about different hobbies such as painting, and the challenges that can come with projects. However, also finding out about ways to overcome those challenges, and what actually can allow us to overcome challenges and succeed! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at… Continue Reading...

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Ben Haynes on The Oops Factor
Mar26

Ben Haynes on The Oops Factor

Chatting to Ben about new hobbies that he’s started during lockdown, as well some items from way back in the day (anyone remember SharePoint DLL’s?) If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Ben Haynes on The Oops Factor appeared… Continue Reading...

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Keegan Stanton on The Oops Factor
Mar19

Keegan Stanton on The Oops Factor

Finding out what Keegan has been learning during lockdown (awesome use of time!), challenges that raising children brings, and why it’s important to listen to your gut feelings. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Keegan… Continue Reading...

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PL-600: Microsoft Power Platform Solution Architect
Mar18

PL-600: Microsoft Power Platform Solution Architect

Well, it’s FINALLY here. And by finally, I guess I’m saying that I’ve been waiting for this for a while? The PL-600 exam is the new ‘Holy Grail’ for Dynamics 365/Power Platform people, being the Solution Architect (3 star) exam. Ten minutes after it went live, I booked to take it, and four hours after it went live I sat it! (I would have taken it sooner, but had to have supper first, get the…...

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Guro Faller on The Oops Factor
Mar12

Guro Faller on The Oops Factor

Speaking with Guro about her collection of dresses (can you guess how many she has?), travelling stories, and interesting things regarding hotels, suitcase collections, and much more! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Guro… Continue Reading...

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Samit Saini on The Oops Factor
Mar05

Samit Saini on The Oops Factor

Chatting to Samit about speaking at Ignite, his love of movies, and finding out interesting things around instruction manuals! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Samit Saini on The Oops Factor appeared first on The CRM… Continue Reading...

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Luise Freese on The Oops Factor
Feb26

Luise Freese on The Oops Factor

Discovering how Luise decided to learn piano (she also loves bubble wrap!), and how her luggage decided to go on a different journey to her (along with the use of technology, of course! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post

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Branding Omnichannel Chat Widget
Feb23

Branding Omnichannel Chat Widget

One of the most basic functions of Omnichannel is the humble chat widget. This lovely little feature is there to be embedded on a webpage. People browsing the website can see it in the corner (or wherever it’s placed), and can then click on it to get help from a customer service person. When clicked on, the chat window immediately opens, and people can connect to a live advisor. As… Continue Reading thecrmninja’s...

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Jon Russell on The Oops Factor
Feb19

Jon Russell on The Oops Factor

Discovering how Jon loves photography, and has even used technology to automate things! Also covering the importance of mental health and looking after ourselves If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Jon Russell on The Oops… Continue Reading...

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Solution Dependencies & Management
Feb16

Solution Dependencies & Management

Solutions are marvellous things. They enable us to be able to package up lots of components, and deploy them to different environments all together as one single package. However, there have been changes over time as to how solutions are used. I’m not (for the most part) going to go into the Managed VS Unmanaged debate, which I leave to people who are more in the know…. Microsoft… Continue Reading thecrmninja’s...

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Mark Smith on The Oops Factor
Feb12

Mark Smith on The Oops Factor

Discovering how Mark was actually a ninja in the past (you’ll have to listen to discover how!), the importance of looking after people, and challenges when running a company. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Mark Smith on… Continue Reading...

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MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps
Feb09

MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps

So here’s the thing. There used to be the MB-900 exam, which was the Microsoft Dynamics 365 Fundamentals exam. This was aimed at people who had a small knowledge of Dynamics 365, and it was really the base/entry-level exam into the qualifications for it. However, Dynamics 365 is actually comprised of two ‘parts’. There’s the ‘front office’ part that’s usually referred to as Customer…...

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Tamara Phelan on The Oops Factor
Feb05

Tamara Phelan on The Oops Factor

Finding out about how Tamara’s family came to get a dog, the joys of dog walking, along with the ‘joys’ of installing major hardware systems back in the day! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Tamara Phelan on The Oops… Continue...

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Finding Employment
Feb02

Finding Employment

I thought that, given it’s now a new year, this would be a topic that could be of use to people.Maybe it’s making all those new years resolutions that fills you with thoughts of new possibilities, but it’s usually around this time that people consider what they want their year to look like, and whether to decide to move employers, or stay in the same place. I frequently get messages on… Continue Reading...

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