Eswar Prakash on The Oops Factor
Sep16

Eswar Prakash on The Oops Factor

Talking to Eswar about his dual love of AI & music (some interesting correlations!), & covering what could happen with specific commands being used on a NON-Microsoft system… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Eswar… Continue Reading...

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Damien Bird on The Oops Factor
Sep09

Damien Bird on The Oops Factor

Talking to the community legend that’s Damien about his vegetable garden, how he got into gardening in the first place, and a sudden medical condition coming out of nowhere that has an impact on life moving forward If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are… Continue Reading...

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Ken Auguillard on The Oops Factor
Sep02

Ken Auguillard on The Oops Factor

Chatting to the AMAZING rockstar that is Ken around our common love of BBQ – find out if he’s a low/slow or high/fast kind of guy. Also touching on a motorbike incident some years back that shaped his approach to life moving forward – some VERY powerful lessons to hear & learn from! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have…...

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Hardit Bhatia on The Oops Factor
Aug26

Hardit Bhatia on The Oops Factor

Talking to the AMAZING Hardit about his love of sports, finding out just WHO his ultimate sports hero is, & discovering a life-changing event that happened as a child, with how it changed his life since… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available… Continue Reading...

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Kristine Kolodziejski on The Oops Factor
Aug19

Kristine Kolodziejski on The Oops Factor

Finding out from Kristine about her love of chocolate & drumming (not sure which one is more important to her?), some challenges when she was growing up, and how her career has evolved over time! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to… Continue Reading...

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Interacting with Microsoft
Aug16

Interacting with Microsoft

People sometimes wonder about what is the best way to interact with Microsoft. In fact, this post isn’t strictly aimed at interacting with Microsoft, but can also be taken as a general guide to interacting with any organisation. The reason for deciding to write about this comes from a conversation that I had last week with a good friend, who was having issues in finding a resolution to an… Continue Reading...

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Liz Pham on The Oops Factor
Aug12

Liz Pham on The Oops Factor

Talking to the wonderful Liz around her love of cooking (in specific circumstances), her rock climbing hobby, and some very important lessons learned from a specific rock climbing incident! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The… Continue Reading...

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Power Platform ALM Changes
Aug09

Power Platform ALM Changes

As a starter for 10, if you haven’t yet looked into ALM for Power Platform, you should most definitely be doing so! ALM is, of course, Application Lifecycle Management. This is how, in a nutshell, we move solutions between environments. In the good old days, this was done manually of course (CRM 4.0, I’m looking at you!). Today, though it is of course still possible to export/import… Continue Reading...

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Hillel Fuld on The Oops Factor
Aug05

Hillel Fuld on The Oops Factor

Talking to Hillel about his love of drones – how he got into it to start off with, the joys of it, and why he thinks that they’re so amazing! Also talking about entrepreneurs, launching new products/services, and the KEY things to be aware of when bringing something new to the market! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have… Continue...

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PL-500: Microsoft Power Automate RPA Developer
Aug02

PL-500: Microsoft Power Automate RPA Developer

RPA (or Robotic Process Automation) is a capability that Microsoft has been developing for a while within the Power Platform space. Whilst cloud flows can be used to interact with any systems that has an API in place, many organisations have (legacy) systems that have no API, so interacting with them can be challengin. RPA capabilities allow organisations to be able to interact with any system… Continue Reading...

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Dani Kahil on The Oops Factor
Jul29

Dani Kahil on The Oops Factor

Talking to Dani about how he recently started getting into karate, what happens when a project discovery goes wrong, & how to engage & set up for success overall! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Dani Kahil on The Oops… Continue Reading...

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Wave 2 2022 – Omnichannel
Jul26

Wave 2 2022 – Omnichannel

I know it’s taken me a week (or two) to get round to this, but I’ve had other things on the go (such as starting my new job, for instance). However it wouldn’t be this time of year without doing a summary of new features for the Wave 2 2022 release. As with previous posts in this area, I’ll be focusing on the Customer Service side of things, and also more precisely with a focus on the… Continue Reading...

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Geetha Sivasailam on The Oops Factor
Jul22

Geetha Sivasailam on The Oops Factor

Having a great chat with Geetha on cooking, gardening, & the ‘wonders’ of customer security requirements. Obviously security is important, but when it’s enforced in the wrong way, it can have VERY unintented consequences! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that…...

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Recognition as Microsoft Partner for Business Application Solutions
Jul19

Recognition as Microsoft Partner for Business Application Solutions

It’s been a little while since I’ve previously blogged around developing customer solutions and the Microsoft Specialisations. Since I spoke about it last year (Apps & Microsoft Partner Specialisations) the landscape has moved on a little, and I thought that it would be good to take a look again at it. Currently in the Business Applications space, there’s a single specialisation. This is… Continue Reading...

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Peter Ward on The Oops Factor
Jul15

Peter Ward on The Oops Factor

Discovering with Peter how he got into yoga initially, upgrading customers to the latest technologies, & the importance of focusing on the positives during projects! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Peter Ward on The… Continue Reading...

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Justin Carter on The Oops Factor
Jul08

Justin Carter on The Oops Factor

Talking to Justin about his love of Jeeping (some REALLY cool things that he gets involved in), & why it’s SO important to keep the BIG PICTURE in mind for projects! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Justin Carter on The… Continue Reading...

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Paul Slade on The Oops Factor
Jul01

Paul Slade on The Oops Factor

Chatting to Paul Slade as to why he decided to start training on an Army Medic course, recognising technology limitations, & the importance of our relationships with vendors for projects! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post

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Mat Batterbee on The Oops Factor
Jun24

Mat Batterbee on The Oops Factor

Finding out from Mat as to how he got into social media creation, his time in Army training, and how the challenges along the way have taken him to where he is now! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Mat Batterbee on The… Continue Reading...

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New Platform DLP Capabilities
Jun21

New Platform DLP Capabilities

DLP (or Data Leakage Prevention) is a very important capability in the Power Platform. With being able to bring together multiple data sources, both within the Microsoft technology stack as well as from other providers gives users amazing capabilities. However with such great capabilities comes great responsibility. Of course, we trust users to be able to make proper judgements as to how… Continue Reading thecrmninja’s...

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Robin Rosengrün on The Oops Factor
Jun17

Robin Rosengrün on The Oops Factor

Chatting to Robin to find out how he got to love mountain biking, a recent biking episode, & what happened when a last-minute finance app was deployed using SharePoint lists as the datasource! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The… Continue Reading...

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Roma Gupta on The Oops Factor
May27

Roma Gupta on The Oops Factor

Talking to Roma about gardening in a small space, touching on pigeons, and delving into MDM. No, it’s not Master Data Management, it’s Dynamics 365 Marking 1.0! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Roma Gupta on The Oops… Continue Reading...

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Environment types, capabilities & backups
May24

Environment types, capabilities & backups

Interesting title to start a blog post with, right? I can’t tell you how much I tried to work out what to call this, but then I figured that I’d just put at a high level what I’m going to be talking about! So let’s start at the beginning. Environments within Dataverse. An environment is essentially a container for all sorts of different components, such as data models, apps, code, etc.

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Joy Ibeabuchi-Emedom on The Oops Factor
May20

Joy Ibeabuchi-Emedom on The Oops Factor

Chatting to Joy about her love of reading, the education system she came up in, & how getting caught up in the ‘focus zone’ can make us forget the world that’s going on around us! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Joy… Continue...

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Foyin Olajide-Bello on The Oops Factor
May13

Foyin Olajide-Bello on The Oops Factor

Talking about Foyin’s love of animated movies (including times away from the kids!), the ‘joys’ of DLP changes, and what might happen as a result of doing work on an app, to then find out that though you thought you were working in the Development environment, you actually weren’t! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you…...

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Rachel Irabor on The Oops Factor
May06

Rachel Irabor on The Oops Factor

Talking to Rachel about her love of reading, some favourite authors, her journey into #PowerPlatform #technonolofy, Imposter Syndrome, and much more! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Rachel Irabor on The Oops Factor… Continue Reading...

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Sharing multiple knowledge articles
May03

Sharing multiple knowledge articles

Most of us are aware of the knowledge article functionality within Dynamics 365. For those who aren’t familiar with it, knowledge articles can empower users within any organisation with access to existing information. Types of knowledge articles can include solutions to common issues, product or feature documentation, answers to frequently asked questions (FAQs), product briefs, and more…. Continue Reading...

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Joy Kirkwood on The Oops Factor
Apr29

Joy Kirkwood on The Oops Factor

Talking to Joy Kirkwood about how she got into knitting to begin with, some interesting projects she’s done, and why it is SO important for us to embrace the concept of a growth mindset in order to enable us to move forward! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos… Continue Reading...

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Staying up to date with release information
Apr26

Staying up to date with release information

Microsoft releasing new functionality can be an interesting experience, to say the least. As a cloud platform (SAAS – Software As A Service), functionality is released the entire time. A user could log off on Friday for the weekend, and come back on Monday morning to find that something has changed slightly, or a new button is present in the interface. Over time, most of us have come to accept… Continue Reading...

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Updates to the Power Platform Admin Center
Apr19

Updates to the Power Platform Admin Center

There’s a saying amongst seasoned IT professionals who deal with Microsoft software. It goes something like this – ‘Why make do with one admin centre, when you could just have MULTIPLE admin centres to carry out functions!’. It’s a bit of a tongue-in-check response to the numerous different admin centres that Microsoft technology seems to have. Now, I/we totally understand that over time,… Continue...

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Garry Trinder on The Oops Factor
Apr15

Garry Trinder on The Oops Factor

Talking to Garry about his love of #OpenSource projects, some of the amazing things that he’s working on, and what exactly ‘Agile’ means when it comes to scoping out work! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Garry Trinder on… Continue...

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‘Swarming’ for Customer Service
Apr12

‘Swarming’ for Customer Service

You might be wondering as to what I mean by ‘swarming’ in the title for this post. Don’t worry – it’ll become clear pretty soon! But first of all, let’s understand the story behind this new functionality. Where to begin? Well, let’s take a look within an organisation. It doesn’t really matter what sort of organisation it is, as most organisations will have something similar...

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Vivek Bavishi on The Oops Factor
Apr01

Vivek Bavishi on The Oops Factor

Talking to Vivek about his love of home automation (we may find out how many devices he currently has!), how he got into API usage in the first place (hence being called thatAPIguy), and lessons learned from cycling! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that… Continue Reading...

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Simon Owen on The Oops Factor
Apr01

Simon Owen on The Oops Factor

Finding out from Simon about how he decided to go about starting a car collection, why he loves playing around with Tesla’s so much, and discovering just what happened one day when he was diving the English Channel! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it!Click here to take a look at the other videos that are… Continue Reading...

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Searching tables within the Modern Advanced Find
Mar08

Searching tables within the Modern Advanced Find

Well for a start, I know that the title of this blog post is somewhat of a mouthful. It’s definatly longer than my usual titles! However I felt it important to do so, given the functionality that I’m actually going to talk about… So here goes! As part of the Wave 1 2022 release, both for Power Platform as well as Dynamics 365, we have the new ‘Modern Advanced Find’ capability. This… Continue Reading...

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Julian Sharp on The Oops Factor
Mar04

Julian Sharp on The Oops Factor

Talking to Julian about the wonders of using IoT & AI capabilities with cats, communicating openly with customers, & putting internal comments into project documentation! #community #learning #sharing #ownthemistake #theoopsfactor #MVPBuzzhttps://youtu.be/82JkiaLQjtE If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on… Continue Reading...

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Girish Nandwani on The Oops Factor
Feb25

Girish Nandwani on The Oops Factor

Talking with Girish about the wonders of having a child (hint – she may be advanced in certain scientific items already!), his love of cricket, and being able to keep positive through very challenging situations. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are… Continue Reading...

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Calculated columns not working with data migration
Feb23

Calculated columns not working with data migration

Interesting title, isn’t it? I thought to do something that might grab peoples attention, and this was the best that I could come up with! So, let’s get into the scenario, the issue experienced, and how we managed to resolve it. The scenario on this project was as follows. We’ve been implementing a customer service solution for a sales company, that manufacture multiple products, under… Continue Reading...

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Zoe Wilson on The Oops Factor
Feb11

Zoe Wilson on The Oops Factor

Talking to Zoe on our shared interest of low & slow BBQ, the importance of UI/UX in app development, and how imposter syndrome can affect us all. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Zoe Wilson on The Oops Factor appeared… Continue Reading...

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Jeff Myers on The Oops Factor
Feb04

Jeff Myers on The Oops Factor

Chatting to Jeff around how he got into cooking, model/canvas app integration, and the benefits that OCM can bring to projects – quite interesting! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Jeff Myers on The Oops Factor appeared… Continue Reading...

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Michelle Wong on The Oops Factor
Jan28

Michelle Wong on The Oops Factor

Chatting to Michelle about her long-time interest in anime/manga, the wonders of #PowerAutomate cloud flows, & what might happen as a result of an unexpected loop… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Michelle Wong on The… Continue Reading...

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Security Roles & Assigning Records
Jan25

Security Roles & Assigning Records

Let’s face it, and call a spade a spade (or a shovel, depending on where in the world you happen to be). Security roles are very important within Dataverse, to control what users can (& can’t!) do within the system. Setting them up can be quite time-consuming, and troubleshooting them can sometimes be a bit of a nightmare. Obviously we need to ensure that users can carry out the actions… Continue Reading...

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Yash on The Oops Factor
Jan21

Yash on The Oops Factor

Chatting with Yash on a multiple of topics, including #cryptocurrency, #blockchain, and the importance of having a good network in place! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Yash on The Oops Factor appeared first on The CRM… Continue Reading...

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MB-260: Microsoft Customer Data Platform Specialist
Jan19

MB-260: Microsoft Customer Data Platform Specialist

It’s been a while since I’ve taken an exam. Admittedly, this is for two reason. Firstly, the renewal process for exams now (as updated last year) is not to take it again, but rather to re-qualify through Microsoft Learn. The second reason is that I’ve been waiting for some new exams to come out (OK – there’s the DA-100, which is still on my list of things to do…). Well, there’s a new...

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Antti Pajunen on The Oops Factor
Jan14

Antti Pajunen on The Oops Factor

Speaking to Antti around whiskey collecting (something that a lot of the #community seems to enjoy?), and the importance of PROPER requirements gathering during projects (especially around ‘low code’!) If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to… Continue Reading...

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Solution deployments: Automated vs Manual
Jan11

Solution deployments: Automated vs Manual

Over the holiday period, I’ve been playing around with solution deployments. OK – don’t judge me too much…I also took the necessary time off to relax & get time off work! But with some spare time in the evenings, I decided to look a bit deeper into the world of DevOps (more specifically, Azure DevOps), and how it works. I’ll admit that I did have some ulterior motives around it (for a… Continue...

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Azure McFarlane on The Oops Factor
Jan07

Azure McFarlane on The Oops Factor

Starting off #2022 by talking with the AMAZING Azure. Delving into her #couponing habit, & her history of cars ‘not working’… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Azure McFarlane on The Oops Factor appeared first on The CRM… Continue...

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1E Tachyon – Realtime endpoint management review
Jan05

1E Tachyon – Realtime endpoint management review

As a few people may know, some years back I ran an MSP (Managed Service Provider). In essence, small companies would outsource their IT needs to us, whether it was hardware, networking, software licensing or support. It generally proved to be cost-effective to do this, rather than each company needing a full internal IT support desk. It was quite exciting, and I built up relationships with… Continue Reading thecrmninja’s...

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Aaron Ralls on The Oops Factor
Dec17

Aaron Ralls on The Oops Factor

Finishing up 2021 by chatting to ‘Chief Technical Penguin’ Aaron Ralls about his love of Cajun-inspired cooking (delicious!), & the importance of setting ourselves up for financial security (not just ‘the moment’). If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are…...

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Clifton Lenne on The Oops Factor
Dec10

Clifton Lenne on The Oops Factor

Talking with Clifton about his love of travel, the importance of community with both technical & non-technical matters, and just how vital it is to understand Digital Transformation. Without the correct mindset for this, it’s going to be difficult to succeed! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here… Continue Reading...

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Workaround for sharing Canvas Apps
Dec07

Workaround for sharing Canvas Apps

Don’t you find it absolutely frustrating when there’s a canvas app that you want to get access to, or give other users access to, but can’t see it? It’s REALLY annoying, but it’s sort of the way that Microsoft has designed the platform (at least at this point in time). See, when a user creates a canvas app, only the creator is able to see & launch it. If other users want to get access to…...

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