Luise Freese on The Oops Factor
Feb26

Luise Freese on The Oops Factor

Discovering how Luise decided to learn piano (she also loves bubble wrap!), and how her luggage decided to go on a different journey to her (along with the use of technology, of course! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post

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Branding Omnichannel Chat Widget
Feb23

Branding Omnichannel Chat Widget

One of the most basic functions of Omnichannel is the humble chat widget. This lovely little feature is there to be embedded on a webpage. People browsing the website can see it in the corner (or wherever it’s placed), and can then click on it to get help from a customer service person. When clicked on, the chat window immediately opens, and people can connect to a live advisor. As… Continue Reading thecrmninja’s...

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Jon Russell on The Oops Factor
Feb19

Jon Russell on The Oops Factor

Discovering how Jon loves photography, and has even used technology to automate things! Also covering the importance of mental health and looking after ourselves If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Jon Russell on The Oops… Continue Reading...

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Solution Dependencies & Management
Feb16

Solution Dependencies & Management

Solutions are marvellous things. They enable us to be able to package up lots of components, and deploy them to different environments all together as one single package. However, there have been changes over time as to how solutions are used. I’m not (for the most part) going to go into the Managed VS Unmanaged debate, which I leave to people who are more in the know…. Microsoft… Continue Reading thecrmninja’s...

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Mark Smith on The Oops Factor
Feb12

Mark Smith on The Oops Factor

Discovering how Mark was actually a ninja in the past (you’ll have to listen to discover how!), the importance of looking after people, and challenges when running a company. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Mark Smith on… Continue Reading...

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MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps
Feb09

MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps

So here’s the thing. There used to be the MB-900 exam, which was the Microsoft Dynamics 365 Fundamentals exam. This was aimed at people who had a small knowledge of Dynamics 365, and it was really the base/entry-level exam into the qualifications for it. However, Dynamics 365 is actually comprised of two ‘parts’. There’s the ‘front office’ part that’s usually referred to as Customer…...

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Tamara Phelan on The Oops Factor
Feb05

Tamara Phelan on The Oops Factor

Finding out about how Tamara’s family came to get a dog, the joys of dog walking, along with the ‘joys’ of installing major hardware systems back in the day! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Tamara Phelan on The Oops… Continue...

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Finding Employment
Feb02

Finding Employment

I thought that, given it’s now a new year, this would be a topic that could be of use to people.Maybe it’s making all those new years resolutions that fills you with thoughts of new possibilities, but it’s usually around this time that people consider what they want their year to look like, and whether to decide to move employers, or stay in the same place. I frequently get messages on… Continue Reading...

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Alexio Chandiwana on The Oops Factor
Jan29

Alexio Chandiwana on The Oops Factor

Chatting with Alexio about football, the amazing work that he’s doing with the Africa PowerPlatform community, & how his journey into IT started (with some pitfalls along the way!) If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Alexio… Continue Reading...

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Omnichannel – Wave 1 2021
Jan27

Omnichannel – Wave 1 2021

Today is a day that I’ve been looking forward to over the last few days. Leaving aside anything else that may be happening, it’s the day when the 2021 Wave 1 Release Notes come out! These cover the new functionality & features that will be released during the first half of 20201 for both Dynamics 365 & Power Platform. The links are here: Dynamics 365 – Continue Reading thecrmninja’s Article on their...

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Olena Grischenko on The Oops Factor
Jan22

Olena Grischenko on The Oops Factor

Talking about hobbies that we enjoy, though it may not fit our ‘public persona’, the importance of asking questions regardless of how we could be perceived, & work roles that can really suit our skills If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to… Continue...

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Managed Solutions, & replacing a field
Jan19

Managed Solutions, & replacing a field

Well to start with, I’m sure that I’m going to get pulled up by some people for my use of the word ‘field’ in the title. After all, officially it’s now a ‘column’! But I (still) can’t let go of calling them as I’ve done so for over a decade, so field it is. Now to the actual topic of this blog post, which is centred around Managed Solutions. Leaving aside the whole debate about...

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Raphael Pothin on The Oops Factor
Jan15

Raphael Pothin on The Oops Factor

Finding out how Raphael got into cooking, the joys of simplicity in dishes, and how we can prepare ourselves for issues/failures that we know may come up! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Raphael Pothin on The Oops Factor… Continue Reading...

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Customising Case Resolutions
Jan12

Customising Case Resolutions

Well, the title is a bit of a mouthful, I’ll admit. Hopefully though this brings some good information, and can help people out. Cases are wonderful things, and can be used for tracking client interactions, compliments/complaints, and so many other things. What cases do have is the ability to resolve them, and provide information around the resolution. Now, the standard way of doing this… Continue Reading...

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Victor Dantas on The Oops Factor
Jan08

Victor Dantas on The Oops Factor

Discussing community events with Victor, & how he’s aiming to form a family band with the amazing number of musical instruments that they have! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Victor Dantas on The Oops Factor appeared… Continue Reading...

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The Bespoke Badger
Dec22

The Bespoke Badger

Some of you, no doubt, will be wondering what exactly this post is about. Others will be all too familiar with this, and likely be nodding their heads as they read through it. Cryptic, right? Well, let’s begin…. Our community. It’s amazing – that’s simply the only way to describe it. People give talks at User Groups, engage on the forums, hack at hackathons. Outside of our ‘day jobs’,...

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Daryl Labar on The Oops Factor
Dec18

Daryl Labar on The Oops Factor

Finding out about Daryl’s love of reading with his children, why we should push our limits, an amusing driving story involving woodchucks, and why exactly he denied new laptops to everyone in the company! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to… Continue Reading...

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Record security with Power Automate
Dec15

Record security with Power Automate

Today’s post is around record security, and how Power Automate can really be quite useful with this! Let’s take a quick recap of how security works (which is applicable to both Dynamics 365, as well as Power Platform apps). We have the following: Security roles, which are set up with specific privileges (Create/Read/Update/Delete etc) across each entity table, as well as for other system… Continue Reading...

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Gus Gonzalez on The Oops Factor
Dec11

Gus Gonzalez on The Oops Factor

Speaking to the one & only Gus Gonzalez around deep sea diving, project/client lessons learned, and what’s the best way to get 1-2-1 time with him! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Gus Gonzalez on The Oops Factor appeared… Continue Reading...

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‘Ghost’ lookup value following deployment
Dec09

‘Ghost’ lookup value following deployment

This is something that stumped me fairly recently. It’s also something that I was trying to work out what I should use at the title for this post! Let me share what happened. I’m working on a project that’s quite critical (COVID-19 related). This is a project that we’ve built something around Dynamics 365 as an additional wrapper, to provide specific functionality for the pandemic. It’s… Continue...

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Nick Stewart on The Oops Factor
Dec04

Nick Stewart on The Oops Factor

Discovering Nick’s passion for Ancient Rome & Culture, and how he came into it. Also discussing the importance of being able to say no to things! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Nick Stewart on The Oops Factor appeared… Continue Reading...

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Ana Inés Urrutia de Souza on The Oops Factor
Nov27

Ana Inés Urrutia de Souza on The Oops Factor

Talking with Ana around her love of photography, changing roles internally to see new challenges, & how we find out what our business strengths are! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Ana Inés Urrutia de Souza on The Oops… Continue Reading...

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Omnichannel Agent Presence Not Loading
Nov24

Omnichannel Agent Presence Not Loading

Recently, with some of the system updates that have come out for Omnichannel, there’s been an interesting issue observed. This is essentially when the Agent Presence (which signifies the available of the agent) doesn’t load within the system. This is of course a problem. Without agents able to set their status, it’s not possible to have conversation sessions come through to them. As a… Continue Reading...

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Seth Bacon on The Oops Factor
Nov20

Seth Bacon on The Oops Factor

Talking about how online gaming can empower & connect families, as well as what ‘might just happen’ when editing a solution (unmanaged!) directly in Production If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Seth Bacon on The Oops… Continue Reading...

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Personalised Sound Notifications for Omnichannel
Nov17

Personalised Sound Notifications for Omnichannel

One of the themes running through the Wave 2 2020 update for Omnichannel is the personalisation aspect. Though systems work just fine on their own, it’s always nice to add a ‘personal touch’ to the parts that we can. Last week I shared how quick replies are now able to be personalised (Personalised Quick Replies). This week I’m going to go into how the sound notifications can be personalised… Continue...

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Laurynas Merkelis on The Oops Factor
Nov13

Laurynas Merkelis on The Oops Factor

Sharing the joys of go-carting, car racing, Larry also cover how important correct communications (in the context of the conversation) is to everything in life! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Laurynas Merkelis on The… Continue Reading...

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Personalised Quick Replies
Nov10

Personalised Quick Replies

One of the things that customer service agents absolutely HATE is having to type full replies to customers. There are many things that they’ll do which are quite repetitive, and having to type the same response each & every time gets frustrating to say the least. As I’ve covered previously at Quick Responses in Omnichannel, Omnichannel has the ability for Quick Replies. With these,… Continue Reading thecrmninja’s...

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Reece Campbell on The Oops Factor
Nov06

Reece Campbell on The Oops Factor

Reece comes on & captivates us with chatting about the joys of ethical hacking, #DevOps, & what can actually occur when using Power Apps Portals as a public website! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Reece Campbell on The… Continue Reading...

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Data Export Service Connection Issues
Nov02

Data Export Service Connection Issues

This is a slightly different post from the usually stuff that I talk about. It’s much more ‘techy/developer’ focused, but I thought it would be quite useful still for people to keep in mind. The background to this comes from a project that I’ve been working on with some colleagues. Part of the project involves setting up an Azure SQL database, and replicating CDS data to it. Why, I hear you… Continue...

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Fausto Capellan Jr on The Oops Factor
Oct30

Fausto Capellan Jr on The Oops Factor

Talking about his love of gaming, Fausto shares with us how it’s actually an integral part of his family networking & communication. We then move onto more serious matters involving our mental health, stigma attached to discussing it, and how we can work through & overcome things. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you… Continue...

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Marketing & an unusual error
Oct27

Marketing & an unusual error

I’ll be the first to admit that I have limited experience of Dynamics 365 for Marketing. In fact, I think that it would be stretching the description to say that I have even ‘limited experience’! I’ve seen it one or twice, and have attended a few presentations on it, but apart from that, nada. I do remember what it used to be like in its previous incarnation, but even then I didn’t really… Continue...

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Sharon Sumner on The Oops Factor
Oct23

Sharon Sumner on The Oops Factor

Finding out how Sharon loves being an early technology adopter, the challenges that it can bring, and her love of space rockets. Delving into details of what happened when an electric car ran out of battery. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available… Continue Reading...

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AI Translation for Omnichannel
Oct20

AI Translation for Omnichannel

How to start off this post? I’ve been trying to work out how exactly I can express my excitement around this new feature for Omnichannel. Included in the Wave 2 2020 release, it’s just AMAZING. That, however, doesn’t give it true justice. So let’s see how I can describe it properly to give it due respect. Previously I’ve mentioned the ability to use skills within Omnichannel (see

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Matt Beard on The Oops Factor
Oct16

Matt Beard on The Oops Factor

Chatting to Matt about how he got into poker to begin with in his university days (some decent studying of the theory!), & actually going to Vegas, as well as getting married there. Also touching on printing out lots of documents, and duplicate merging If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take… Continue Reading...

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AI-900: Microsoft Azure AI Fundamentals
Oct13

AI-900: Microsoft Azure AI Fundamentals

One of my recent decisions has been to explore the Azure space. There are several reasons behind this. CDS, as we (hopefully!) know sits on top of Azure, and it’s useful to know the broader digital estate available on the platform. I’ve also been looking into some of the Cognitive Services functions that are available within Power Platform. These all live in Azure, and are surfaced into… Continue Reading...

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Dian Taylor on The Oops Factor
Oct09

Dian Taylor on The Oops Factor

Finding out what the ‘D’ in her Twitter handle actually stands for, how she started in IT, and what happens when you don’t believe in hypnotism! Also including advice as to why it’s so important to keep an open mind with life & projects If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the…...

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Igor Shvets on The Oops Factor
Oct02

Igor Shvets on The Oops Factor

Working out Igor’s retirement plan to be based around his love of hiking (which came from the military). Also discussing how coffee, amongst other important things, is key to rapid-speed enterprise-scale project deployments! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos… Continue Reading...

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PL-200 Microsoft Power Platform Functional Consultant
Oct01

PL-200 Microsoft Power Platform Functional Consultant

Well, the last week has been quite busy, on many fronts! One of those is having a few new exams come out in Beta. I’ve already taken the PL-400 (see PL-400: Microsoft Power Platform Developer Exam for my review of it). Last Friday, the new PL-200 exam was released as well, so I scheduled it in for as soon as I could sit it. Now the PL-200 is scheduled to be replacing the MB-200 exam at the… Continue Reading...

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PL-400: Microsoft Power Platform Developer Exam
Sep25

PL-400: Microsoft Power Platform Developer Exam

I’ve been continuing with taking new exams as they come out. Having recently taken the MB-400 exam (see MB-400 Power Apps & Dynamics 365 Developer Exam), I was slightly surprised to see the announcement that it was going to be replaced! Admittedly, I was also surprised (in a good way) that I passed the MB-400, not being a developer! It’s been quite amusing to tell people that I’m a… Continue Reading...

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Kaila Bloomfield on The Oops Factor
Sep18

Kaila Bloomfield on The Oops Factor

Discussing mutual interests of motorsport, racing motorbikes, seeing races, & having amazing adrenaline rushes! Also covering thoughts in our heads that we might have said out loud by mistake, and some quite interesting comments around dress codes at clients. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here… Continue Reading...

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Good news for Power Automate Flows!
Sep16

Good news for Power Automate Flows!

As a starter for 10, this wasn’t actually the blog post that I was going to write today. In fact, the subject of the post wasn’t even going to be about Power Automate! However, there was some really amazing news that dropped today from Microsoft, which I just couldn’t pass up being able to talk about. You’ve guessed it – it’s about Power Automate! Well, I suppose that the post title was…...

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Omnichannel & Operating Hours
Sep14

Omnichannel & Operating Hours

I’ve recently been spending time looking at, and talking about, how we can handle company hours within Omnichannel. This has covered both how to use them within chat (Handling Company Hours) as well as being able to change the chat widget functionality (Handling ‘Out of Hours’). Imaging my surprise therefore when someone asked me ‘how do we go setting them up properly?’. When I… Continue Reading...

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Beth Burrell on The Oops Factor
Sep11

Beth Burrell on The Oops Factor

Finding out how exactly Beth took up golf, how that then progressed over time into relationships, and what exactly can happen when you’re too honest with people! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Beth Burrell on The Oops… Continue Reading...

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Handling ‘Out of Hours’
Sep09

Handling ‘Out of Hours’

Let’s face it – we can be quite spoiled at times. As a customer, we can sometimes expect that companies be available 24/7 to service our requests, needs, issues, etc. That would be wonderful, wouldn’t it! Imagine that you have a mobile phone issue at 2am – you could call up your provider, and have it handled (or a new handset sent out) immediately. That would be quite nice! Unfortunately… Continue Reading...

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Reconnecting to previous chat session
Sep07

Reconnecting to previous chat session

We’ve all been there. We’re in the middle of a chat session with a support agent, or talking to a salesperson, etc. Suddenly things go wrong – our browser hangs, the internet loses connection, or something else… Alternatively, I do know of situations where kids have pulled out the internet cables during ‘playtime’ – it really does happen! Immediately we’re frustrated. Not only have...

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Julia Simpson on The Oops Factor
Sep04

Julia Simpson on The Oops Factor

Discussing the joys of camping in different countries, FinOps Consulting, and what exactly compromises standard functionality or not when pitching to clients! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Julia Simpson on The Oops… Continue Reading...

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Dynamics 365 Admin Centre for Omnichannel
Sep02

Dynamics 365 Admin Centre for Omnichannel

I’ll freely admit that the title for this post is a bit of a mouthful! I’ll also admit that I used the British spelling of ‘centre’, rather than what it actually is. You’ll have to excuse my grammar This post is about something that we all knew was coming. The old Admin Centre is no longer – and we shall miss it! It was inevitable that it would be moved over to the new Power Platform… Continue...

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Lookup fields & Power Automate
Aug31

Lookup fields & Power Automate

This is an interesting post, for several reasons. Firstly, it’s the first one in 3 weeks – I was off on holiday, and decided to take an (almost) absolute break from all things digital, which included this blog. It was actually quite refreshing, though now coming back & starting to write again does seem a bit daunting, I’ll admit! Thankfully, whilst wondering what exactly to start with, a… Continue Reading...

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Sheryl Netley on The Oops Factor
Aug28

Sheryl Netley on The Oops Factor

Finding out just how Sheryl is connected with the annual Glastonbury festival, the wonders of Direct Debit/financial payment runs, and what happens exactly when you might just be performing a backdoor system update into a database… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other… Continue Reading...

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Rory Neary on The Oops Factor
Aug21

Rory Neary on The Oops Factor

Discussing how he’s constructing a mountain bike course next to his house, accessibility in apps, and PowerApps4Kids. Also diving into what happened when a client asked him to build an app that a competitor of his came up with! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other… Continue Reading...

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