Environment types, capabilities & backups
May24

Environment types, capabilities & backups

Interesting title to start a blog post with, right? I can’t tell you how much I tried to work out what to call this, but then I figured that I’d just put at a high level what I’m going to be talking about! So let’s start at the beginning. Environments within Dataverse. An environment is essentially a container for all sorts of different components, such as data models, apps, code, etc.

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Joy Ibeabuchi-Emedom on The Oops Factor
May20

Joy Ibeabuchi-Emedom on The Oops Factor

Chatting to Joy about her love of reading, the education system she came up in, & how getting caught up in the ‘focus zone’ can make us forget the world that’s going on around us! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Joy… Continue...

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Foyin Olajide-Bello on The Oops Factor
May13

Foyin Olajide-Bello on The Oops Factor

Talking about Foyin’s love of animated movies (including times away from the kids!), the ‘joys’ of DLP changes, and what might happen as a result of doing work on an app, to then find out that though you thought you were working in the Development environment, you actually weren’t! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you…...

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Rachel Irabor on The Oops Factor
May06

Rachel Irabor on The Oops Factor

Talking to Rachel about her love of reading, some favourite authors, her journey into #PowerPlatform #technonolofy, Imposter Syndrome, and much more! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Rachel Irabor on The Oops Factor… Continue Reading...

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Sharing multiple knowledge articles
May03

Sharing multiple knowledge articles

Most of us are aware of the knowledge article functionality within Dynamics 365. For those who aren’t familiar with it, knowledge articles can empower users within any organisation with access to existing information. Types of knowledge articles can include solutions to common issues, product or feature documentation, answers to frequently asked questions (FAQs), product briefs, and more…. Continue Reading...

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Joy Kirkwood on The Oops Factor
Apr29

Joy Kirkwood on The Oops Factor

Talking to Joy Kirkwood about how she got into knitting to begin with, some interesting projects she’s done, and why it is SO important for us to embrace the concept of a growth mindset in order to enable us to move forward! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos… Continue Reading...

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Staying up to date with release information
Apr26

Staying up to date with release information

Microsoft releasing new functionality can be an interesting experience, to say the least. As a cloud platform (SAAS – Software As A Service), functionality is released the entire time. A user could log off on Friday for the weekend, and come back on Monday morning to find that something has changed slightly, or a new button is present in the interface. Over time, most of us have come to accept… Continue Reading...

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Updates to the Power Platform Admin Center
Apr19

Updates to the Power Platform Admin Center

There’s a saying amongst seasoned IT professionals who deal with Microsoft software. It goes something like this – ‘Why make do with one admin centre, when you could just have MULTIPLE admin centres to carry out functions!’. It’s a bit of a tongue-in-check response to the numerous different admin centres that Microsoft technology seems to have. Now, I/we totally understand that over time,… Continue...

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Garry Trinder on The Oops Factor
Apr15

Garry Trinder on The Oops Factor

Talking to Garry about his love of #OpenSource projects, some of the amazing things that he’s working on, and what exactly ‘Agile’ means when it comes to scoping out work! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Garry Trinder on… Continue...

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‘Swarming’ for Customer Service
Apr12

‘Swarming’ for Customer Service

You might be wondering as to what I mean by ‘swarming’ in the title for this post. Don’t worry – it’ll become clear pretty soon! But first of all, let’s understand the story behind this new functionality. Where to begin? Well, let’s take a look within an organisation. It doesn’t really matter what sort of organisation it is, as most organisations will have something similar...

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Vivek Bavishi on The Oops Factor
Apr01

Vivek Bavishi on The Oops Factor

Talking to Vivek about his love of home automation (we may find out how many devices he currently has!), how he got into API usage in the first place (hence being called thatAPIguy), and lessons learned from cycling! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that… Continue Reading...

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Simon Owen on The Oops Factor
Apr01

Simon Owen on The Oops Factor

Finding out from Simon about how he decided to go about starting a car collection, why he loves playing around with Tesla’s so much, and discovering just what happened one day when he was diving the English Channel! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it!Click here to take a look at the other videos that are… Continue Reading...

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Searching tables within the Modern Advanced Find
Mar08

Searching tables within the Modern Advanced Find

Well for a start, I know that the title of this blog post is somewhat of a mouthful. It’s definatly longer than my usual titles! However I felt it important to do so, given the functionality that I’m actually going to talk about… So here goes! As part of the Wave 1 2022 release, both for Power Platform as well as Dynamics 365, we have the new ‘Modern Advanced Find’ capability. This… Continue Reading...

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Julian Sharp on The Oops Factor
Mar04

Julian Sharp on The Oops Factor

Talking to Julian about the wonders of using IoT & AI capabilities with cats, communicating openly with customers, & putting internal comments into project documentation! #community #learning #sharing #ownthemistake #theoopsfactor #MVPBuzzhttps://youtu.be/82JkiaLQjtE If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on… Continue Reading...

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Girish Nandwani on The Oops Factor
Feb25

Girish Nandwani on The Oops Factor

Talking with Girish about the wonders of having a child (hint – she may be advanced in certain scientific items already!), his love of cricket, and being able to keep positive through very challenging situations. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are… Continue Reading...

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Calculated columns not working with data migration
Feb23

Calculated columns not working with data migration

Interesting title, isn’t it? I thought to do something that might grab peoples attention, and this was the best that I could come up with! So, let’s get into the scenario, the issue experienced, and how we managed to resolve it. The scenario on this project was as follows. We’ve been implementing a customer service solution for a sales company, that manufacture multiple products, under… Continue Reading...

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Zoe Wilson on The Oops Factor
Feb11

Zoe Wilson on The Oops Factor

Talking to Zoe on our shared interest of low & slow BBQ, the importance of UI/UX in app development, and how imposter syndrome can affect us all. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Zoe Wilson on The Oops Factor appeared… Continue Reading...

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Jeff Myers on The Oops Factor
Feb04

Jeff Myers on The Oops Factor

Chatting to Jeff around how he got into cooking, model/canvas app integration, and the benefits that OCM can bring to projects – quite interesting! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Jeff Myers on The Oops Factor appeared… Continue Reading...

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Michelle Wong on The Oops Factor
Jan28

Michelle Wong on The Oops Factor

Chatting to Michelle about her long-time interest in anime/manga, the wonders of #PowerAutomate cloud flows, & what might happen as a result of an unexpected loop… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Michelle Wong on The… Continue Reading...

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Security Roles & Assigning Records
Jan25

Security Roles & Assigning Records

Let’s face it, and call a spade a spade (or a shovel, depending on where in the world you happen to be). Security roles are very important within Dataverse, to control what users can (& can’t!) do within the system. Setting them up can be quite time-consuming, and troubleshooting them can sometimes be a bit of a nightmare. Obviously we need to ensure that users can carry out the actions… Continue Reading...

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Yash on The Oops Factor
Jan21

Yash on The Oops Factor

Chatting with Yash on a multiple of topics, including #cryptocurrency, #blockchain, and the importance of having a good network in place! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Yash on The Oops Factor appeared first on The CRM… Continue Reading...

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MB-260: Microsoft Customer Data Platform Specialist
Jan19

MB-260: Microsoft Customer Data Platform Specialist

It’s been a while since I’ve taken an exam. Admittedly, this is for two reason. Firstly, the renewal process for exams now (as updated last year) is not to take it again, but rather to re-qualify through Microsoft Learn. The second reason is that I’ve been waiting for some new exams to come out (OK – there’s the DA-100, which is still on my list of things to do…). Well, there’s a new...

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Antti Pajunen on The Oops Factor
Jan14

Antti Pajunen on The Oops Factor

Speaking to Antti around whiskey collecting (something that a lot of the #community seems to enjoy?), and the importance of PROPER requirements gathering during projects (especially around ‘low code’!) If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to… Continue Reading...

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Solution deployments: Automated vs Manual
Jan11

Solution deployments: Automated vs Manual

Over the holiday period, I’ve been playing around with solution deployments. OK – don’t judge me too much…I also took the necessary time off to relax & get time off work! But with some spare time in the evenings, I decided to look a bit deeper into the world of DevOps (more specifically, Azure DevOps), and how it works. I’ll admit that I did have some ulterior motives around it (for a… Continue...

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Azure McFarlane on The Oops Factor
Jan07

Azure McFarlane on The Oops Factor

Starting off #2022 by talking with the AMAZING Azure. Delving into her #couponing habit, & her history of cars ‘not working’… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Azure McFarlane on The Oops Factor appeared first on The CRM… Continue...

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1E Tachyon – Realtime endpoint management review
Jan05

1E Tachyon – Realtime endpoint management review

As a few people may know, some years back I ran an MSP (Managed Service Provider). In essence, small companies would outsource their IT needs to us, whether it was hardware, networking, software licensing or support. It generally proved to be cost-effective to do this, rather than each company needing a full internal IT support desk. It was quite exciting, and I built up relationships with… Continue Reading thecrmninja’s...

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Aaron Ralls on The Oops Factor
Dec17

Aaron Ralls on The Oops Factor

Finishing up 2021 by chatting to ‘Chief Technical Penguin’ Aaron Ralls about his love of Cajun-inspired cooking (delicious!), & the importance of setting ourselves up for financial security (not just ‘the moment’). If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are…...

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Clifton Lenne on The Oops Factor
Dec10

Clifton Lenne on The Oops Factor

Talking with Clifton about his love of travel, the importance of community with both technical & non-technical matters, and just how vital it is to understand Digital Transformation. Without the correct mindset for this, it’s going to be difficult to succeed! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here… Continue Reading...

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Workaround for sharing Canvas Apps
Dec07

Workaround for sharing Canvas Apps

Don’t you find it absolutely frustrating when there’s a canvas app that you want to get access to, or give other users access to, but can’t see it? It’s REALLY annoying, but it’s sort of the way that Microsoft has designed the platform (at least at this point in time). See, when a user creates a canvas app, only the creator is able to see & launch it. If other users want to get access to…...

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Patrick Wright on The Oops Factor
Dec03

Patrick Wright on The Oops Factor

Discovering Patrick’s love of classics (you’ll never guess how he got into it to begin with), what he does for light reading, and what happens when system security might not be kept quite up to scratch. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to… Continue Reading...

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Elaiza Benitez on The Oops Factor
Nov26

Elaiza Benitez on The Oops Factor

Finding out from Elaiza how she decided to start a side-line in veggie gardening at home, the wonderful produce that she’s grown so far, and her vision for expanding on it!. Also covering personal & professional lifestyles, tips & tricks for starting a new position in a different country, and professional development advice. If you’d like to come appear on the show, please sign up at

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Mike Hauck on The Oops Factor
Nov19

Mike Hauck on The Oops Factor

Chatting to Mike about some interesting cars, Batman, & what exactly the word ‘NASA’ means to him. Also covering items such as the joys of printing, data synchronisation, and Mike’s Top Three tips for consultants entering the technology space. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at…...

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Daniel Christian on The Oops Factor
Nov12

Daniel Christian on The Oops Factor

Talking to Daniel about WHY his brain is smaller than yours, his path in life to become a technologist, and the underlying reasons behind all of it. Discussing his love of automation, and the seasonal show that he & his family provide not just the neighbourhood, but all local visitors! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have… Continue Reading...

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Omnichannel vs Customer Service Workspace
Nov09

Omnichannel vs Customer Service Workspace

This is a question that I’m being asked on a semi-regular basis at the moment, so I thought it would be helpful to do a writeup around things. It’s definitely not clear from the outset based on existing documentation. However, being able to speak to wonderful people such as Tricia Sinclair has been amazing in being able to figure out the differences between the two applications. So, where… Continue Reading...

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Ryan Cunningham on The Oops Factor
Nov05

Ryan Cunningham on The Oops Factor

Finding out from Ryan how he became a ‘Maker’ in the first place, his professional journey, and how he actually ended up at Microsoft! Also touching on the importance of community If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Ryan… Continue Reading...

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Alvin Ahnassay on The Oops Factor
Oct29

Alvin Ahnassay on The Oops Factor

Chatting to Alvin Ahnassay about his love of travelling, wildlife, & the recent trip of a lifetime. Also touching on the challenges that occur at times, how to deal with them, & finding out how porcupines have featured along the way! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other… Continue Reading...

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Angeliki Patsiavou   on The Oops Factor
Oct22

Angeliki Patsiavou on The Oops Factor

Talking to Angeliki Patsiavou around her loves of kickboxing & music (find out why she’s grown her hair so long!), & discovering the absolute curve-ball that attendees at a training session threw at her. Did she cope with it? Come listen & find out! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a… Continue...

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Al Eardley on The Oops Factor
Oct15

Al Eardley on The Oops Factor

Chatting to Al about squirrels, the (relaxing) sport of archery, and family time. Also touching on how #Microsoft updates might just happen to affect your day, even though you have planned otherwise! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to… Continue Reading...

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AJ Hawley on The Oops Factor
Oct08

AJ Hawley on The Oops Factor

Talking to AJ about his interests in digital tinkering, how he got into it to begin with, and what his most ambitious project has been to date! Also covering what happens when you’re thrown in the deep end on a project, without being briefed properly, or having necessary time to prepare. How DID he manage to not only deliver, but succeed on the day…! If you’d like to come appear on… Continue Reading...

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Apps & Microsoft Partner Specialisations
Oct05

Apps & Microsoft Partner Specialisations

We all know how much we love Microsoft specialisations as users. Studying for exams, passing the certifications, earning those wonderful badges. It’s great on a personal level, and can show that someone has (usually) been actively researching the material, and knowing what it’s about. In the consulting space, Microsoft partners also can qualify for different specialisations. There are… Continue Reading...

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Marty Kleynhans on The Oops Factor
Oct01

Marty Kleynhans on The Oops Factor

Finding out from Marty about how exactly waffles play such an important role in his life, and the extents that he’ll go to find some great places that serve them! Also covering the importance of how having a positive attitude can impact our lives, and the challenges that can come sometimes with trying to remain positive. If you’d like to come appear on the show, please sign up at

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Reza Dorrani on The Oops Factor
Sep24

Reza Dorrani on The Oops Factor

Talking to Reza about the success of his YouTube channel, how it’s grown over time, and the audience response to his videos. Also talking about how Reza got into IT to begin with, how he’s developed IT skills & experience over time, and touching on ‘Personal Information’ data being held within systems! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV –…...

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Angelique Grootenboer on The Oops Factor
Sep17

Angelique Grootenboer on The Oops Factor

Learning from Angelique about her love of LEGO, how she started off getting into making models, and touching on the importance of ice-cream in her life! Also covering her journey into the Microsoft Power Platform space, & what advice she’d give people who are thinking of taking up the technology. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d… Continue Reading...

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May Alhajri on The Oops Factor
Sep10

May Alhajri on The Oops Factor

Chatting with May about the REAL life of an Agent, how robots have featured along the way, and delving into her personal journey that ended up with working in technology! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post May Alhajri on… Continue Reading...

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Mark Oburoh on The Oops Factor
Sep03

Mark Oburoh on The Oops Factor

Chatting to Mark Oburoh about furniture, DIY & IKEA – an interesting trifecta! Also looking at cyber-security, keeping up to date/informed, and what might happen when things go wrong… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post

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Yannick Reekmans on The Oops Factor
Aug27

Yannick Reekmans on The Oops Factor

Talking to Yannick about his love of reading, & what his favourite book is. Also going into (some?) detail around the ‘joys’ of production systems, especially as they may just relate to Sharepoint systems and upgrades! Ah, such fun… If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the… Continue Reading...

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Malcolm McAuley on The Oops Factor
Aug20

Malcolm McAuley on The Oops Factor

Talking about hockey with Malcolm (he IS Canadian, after all – what else would you expect?), sending out communications to clients in different ways (I bet you can’t guess what actually happened), and the RIGHT way to save files. All of these are exceptionally important (I’ll leave you to decide where hockey fits in…) If you’d like to come appear on the show, please sign up at

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Eldert Grootenboer on The Oops Factor
Aug13

Eldert Grootenboer on The Oops Factor

Discussing the wonders of Lego building (after all, what ELSE could I possibly imagine to discuss?), the way to really dive down in projects to understand what clients are ACTUALLY trying to get accomplished, and the importance of asking LOTS of questions! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to… Continue Reading...

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Liz McGlennen on The Oops Factor
Aug06

Liz McGlennen on The Oops Factor

Discussing the joys (& complexities!) of paddle-boarding with Liz – it’s a great sport, and definitely one that’s a lot of fun! Also hearing about a very interesting project, working to the last minute on documentation, and high-speed printing! Also check out Liz’s show ‘Dynamics HotDish’ at https://dynamicshotdish.com/ If you’d like to come appear on the show, please sign up...

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Ben Banks on The Oops Factor
Jul30

Ben Banks on The Oops Factor

Talking to Ben about his love of camping, favourite trips/places, and the important of ‘Being Yourself’ – something that we can all struggle with at times! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Ben Banks on The Oops Factor… Continue...

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