Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

Nishant RanaDyn365CE9 months ago49 Views

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience >> Knowledge >> Knowledge Creation Agree to the terms and select Opt-in Set it up by checking the options With this feature enabled, now when we resolve the case, we will get the option to create … Continue reading “Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service”

Original Post https://nishantrana.me/2024/10/01/use-copilot-to-generate-knowledge-articles-from-resolved-cases-dynamics-365-customer-service/

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