The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using…
In this video, we’ll show you What are Incident Type and How to create an Incident Type in Microsoft Dynamics 365 Field Service. Learn…
In this video, we will explain what Agreements are in MS Dynamics 365 Field Service and show you how to set them up. Agreements…
In this video, we’ll show you how to easily convert a case into a work order in Microsoft Dynamics 365 Field Service. This process…
Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar with this concept,…
