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Perth Panthers Blog 3: Managing Work Orders Efficiently with Microsoft Dynamics 365 Field Service
Perth Panthers Blog 3: Managing Work Orders Efficiently with Microsoft Dynamics 365 Field Service
Perth Panthers Blog 3: Managing Work Orders Efficiently with Microsoft Dynamics 365 Field Service
Understanding Work Order Management in Dynamics 365
Work order management is a core function of Microsoft Dynamics 365 Field Service. Work orders are central to field service operations, detailing the tasks that need to be completed, the resources required, and the timeframe for completion. Whether it’s a routine maintenance check or an emergency repair, work orders ensure that every job is tracked from start to finish, providing full visibility into service operations.
For the Perth Panthers, efficiently managing work orders is critical to keeping the Enclosure in peak condition. By streamlining how work orders are created, assigned, and tracked, Dynamics 365 Field Service helps the Panthers ensure that no maintenance task or repair job slips through the cracks.
The Problem: Disorganised Work Order Management at the Enclosure
Before adopting Dynamics 365 Field Service, the Perth Panthers struggled with managing the large number of maintenance tasks required to keep their arena running smoothly. Some of the key challenges included:
- Lack of Centralised Control: Maintenance requests were handled through multiple channels—some requests came via email, others via phone calls or verbal reports. This disorganisation made it difficult to keep track of what work needed to be done.
- Missed and Duplicated Tasks: Without a central system, it was easy for tasks to be missed or for multiple technicians to be sent to fix the same issue. This often led to duplicated efforts or incomplete repairs, both of which increased costs and delays.
- Poor Visibility: The operations team at the Enclosure lacked visibility into the status of ongoing repairs. They had no way to track whether a job had been completed, was delayed, or needed follow-up, leaving them reliant on manual updates from technicians.
- Delayed Response Times: Without an efficient way to prioritise work orders, urgent repairs sometimes got delayed. The team struggled to determine which issues were most critical, resulting in longer response times, which could lead to game delays or unsatisfied fans.
The Panthers knew that to keep their venue running smoothly, they needed a system that would allow them to manage work orders more efficiently and ensure that every maintenance job was handled promptly and correctly.
How Dynamics 365 Field Service Solves the Problem:
Microsoft Dynamics 365 Field Service provides a structured and automated way to manage work orders, from the moment an issue is reported to the completion of the repair. By implementing this solution, the Perth Panthers can transform how they handle repairs and maintenance at the Enclosure.
Here’s how Dynamics 365 Field Service addresses the key challenges:
- Centralised Work Order Creation: All work orders are created and managed from a central platform. Whether it’s a technician reporting an issue or the operations team scheduling a routine check, everything is logged in one system, ensuring no task is forgotten or duplicated.
- Real-Time Assignment: Work orders are automatically assigned to the right technicians based on their skillset, location, and availability. This ensures that every job is handled by the most qualified person, improving first-time fix rates and reducing delays.
- Prioritised Workflows: The system allows the Panthers to set priority levels for different work orders. For example, a malfunctioning lighting system on game day can be marked as a high-priority task, ensuring it’s handled before less urgent issues.
- Comprehensive Tracking and Reporting: Every work order includes detailed information about the issue, the assigned technician, and the expected completion time. The operations team can track the progress of each job in real-time, with technicians updating the status through the Field Service mobile app.
- Service History: Dynamics 365 keeps a full record of every work order, including the equipment serviced, the parts used, and the technician who completed the job. This helps the team keep track of recurring issues and ensures they have a full history of each asset’s maintenance.
Real-World Example – Managing a Critical Lighting System Repair:
Conclusion
For the Perth Panthers, managing work orders efficiently is crucial to maintaining the Enclosure and ensuring that operations run smoothly. With Microsoft Dynamics 365 Field Service, they can automate work order creation, track jobs in real-time, and ensure that the right technician is assigned to every task. By implementing a structured and centralised work order management system, the Panthers have reduced delays, improved service quality, and kept their arena in top condition.
In the next blog, we’ll explore how optimising scheduling and dispatching work orders can further improve field service operations for the Panthers.
Check Rachel McManus’s original post https://proximo3.com/perth-panthers-blog-3-field-service-word-orders/ on proximo3.com which was published 2024-12-04 10:14:00
