Dynamics 365 Customer Engagement
Exam AB-410: Intelligent Applications Builder Associate
Time for another exam post (I’ll actually be doing 2 posts around new exams this week), this time around building ‘AI Applications’. This is…
Tag: Microsoft
Finance & Operations
Add A D365 Email Notification Type
Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event…
Power Automate
Triggering Copilot Studio Agents Autonomously using Microsoft Graph Change Notifications + Power Automate
Power Platform already gives you a rich set of out-of-the-box triggers across connectors, from Outlook, Teams, SharePoint to Dataverse. For many scenarios, these built-in…
Dynamics 365 Great Plains
Preview of Microsoft Dynamics 365 Business Central 2025 Wave 1 Investment Areas
Microsoft have released a preview of some of the functionality slated for Microsoft Dynamics 365 Business Central 2025 Wave 1. The functionality has been…
Dynamics 365 Customer Engagement
Dynamics 365 Contact Centre – worth it or not?
As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I…