D365 Customer Intent Agent Demonstration In this quick 2.5-minute demo, I showcase the Customer Intent Agent in Dynamics 365 Customer Service and how it uses AI to analyze customer conversations,
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For all the talk about chatbots, self-service portals, and digital channels, voice is still where customers go. A frustrated insurance claim. A missed delivery. A bill that does not look
Wave 1 2026 Customer Insights Journey Chat With Amey Holden The release notes for Dynamics 365 Wave 1 2026 have been published. My good friend Amey Holden and I got
2026 Release Wave 1: Dynamics 365 Customer Service Today Microsoft announced the new features coming in 2025 Release Wave 2. Just as have done before, I am creating a series
Disposition Codes Explained: How to Track and Report on Dynamics 365 Customer Service Outcomes Disposition codes in Dynamics 365 Customer Service and Contact Center help you capture how customer conversations
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