Disposition Codes Explained: How to Track and Report on Dynamics 365 Customer Service Outcomes Disposition codes in Dynamics 365 Customer Service and Contact Center help you capture how customer conversations
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Use Rich Media messages in D365 Customer Service and Contact Center Discover how rich messaging in Dynamics 365 Customer Service and Contact Center (2025 Release Wave 2) transforms everyday chats
Tired of waiting for a “migration path” that only gives you the same old portal on a new data model? Say hello to Pages365 – Customer Service, the modern, AI-powered
What’s coming to D365 Customer Service in 2025 Release Wave 2 A few weeks ago Microsoft announced the new features coming in 2025 Release Wave 2. Just as have done
In this video, you’ll learn what the Recordset view (also known as the view or experience) means in the Dynamics 365 Customer Service app. We’ll explain how it helps you
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