Dynamics 365 Customer Insights
Release wave 1 2025 Customer Insights – Data
All the new features coming for Dynamics 365 Customer Insights – Data for release wave 1 2025 is now out! Where CI-Journey have nothing…
Tag: Customer
Dynamics 365 Customer Insights
Release wave 1 2025 Customer Insights – Journeys
Today is the day we find out all the cool and useful things Microsoft has developed. They will release these until October 2025. The…
Dynamics 365 Customer Engagement
Marketing Website Visited Trigger Glossary in Customer Insights Journeys
If you start to think about using either the Marketing Website Visited trigger or the Marketing Website Clicked trigger, you would be confused for…
Dynamics 365 Customer Engagement
Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service
The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using…
Dynamics 365 Customer Engagement
Configurable Copilot Case Summaries for D365 Customer Service
Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar with this concept,…