A deep dive into the Case Management Agent(preview) in D365 Customer Service Back in February, I published a vdeo covering the new features that were expected to roll out as
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In this video, we walk through the process of disabling customer asset validations and offer guidance on account re-parenting in Microsoft Dynamics 365 Field Service. Learn how to improve your
Custom Record Summaries in D365 Customer Service In Dynamics 365, Copilot can generate record summaries to highlight key information about specific rows, making it easier for users to quickly understand
Discover how Dynamics 365 Omnichannel transforms customer service with AI-powered automation and seamless live chat experiences. This demo covers key features like pre-chat surveys, chatbot to live agent escalation, conversation
Discover how Dynamics 365 Omnichannel transforms customer service with AI-powered automation and seamless live chat experiences. This demo covers key features like pre-chat surveys, chatbot to live agent escalation, conversation
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