In this video, we build a complete AI-powered Customer Support Agent using Microsoft Copilot Studio and Dynamics 365 Customer Engagement. Starting from an already…
All the new features coming for Dynamics 365 Customer Insights – Data for release wave 1 2025 is now out! Where CI-Journey have nothing…
Today is the day we find out all the cool and useful things Microsoft has developed. They will release these until October 2025. The…
If you start to think about using either the Marketing Website Visited trigger or the Marketing Website Clicked trigger, you would be confused for…
The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using…
