Introducing the Customer Intent Agent In Dynamics 365 – Part 1 This video introduces the Customer Intent Agent, the third of three new autonomous agents released in the 2025 Release
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Everything you need to know about the Customer Knowledge Management Agent! Back in February, I shared a video previewing the 2025 Release Wave 1 updates for Dynamics 365 Customer Service,
A deep dive into the Case Management Agent(preview) in D365 Customer Service Back in February, I published a vdeo covering the new features that were expected to roll out as
In this video, we walk through the process of disabling customer asset validations and offer guidance on account re-parenting in Microsoft Dynamics 365 Field Service. Learn how to improve your
Custom Record Summaries in D365 Customer Service In Dynamics 365, Copilot can generate record summaries to highlight key information about specific rows, making it easier for users to quickly understand
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