Wave 1 2026 Customer Insights Journey Chat With Amey Holden The release notes for Dynamics 365 Wave 1 2026 have been published. My good friend Amey Holden and I got
All posts tagged in Customer
253Articles
2026 Release Wave 1: Dynamics 365 Customer Service Today Microsoft announced the new features coming in 2025 Release Wave 2. Just as have done before, I am creating a series
Disposition Codes Explained: How to Track and Report on Dynamics 365 Customer Service Outcomes Disposition codes in Dynamics 365 Customer Service and Contact Center help you capture how customer conversations
Use Rich Media messages in D365 Customer Service and Contact Center Discover how rich messaging in Dynamics 365 Customer Service and Contact Center (2025 Release Wave 2) transforms everyday chats
Tired of waiting for a “migration path” that only gives you the same old portal on a new data model? Say hello to Pages365 – Customer Service, the modern, AI-powered
Top Headlines
Support The Site
