Wave 2 2025 Customer Insights Journey Chat With Amey Holden The release notes for Dynamics 365 Wave 2 2025 have been published. My good friend Amey Holden and I got
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Enable Customer Intent for Custom Agents in Copilot Studio! In previous videos I explained what the Customer Intent Agent is, how it works, and how to configure it. In this
In this video, you’ll discover how to associate a case with a knowledge article in Dynamics 365 Customer Service, helping streamline support and enhance agent productivity. This video consists of:
Learn how to create and use Knowledge Article Templates in Dynamics 365 Customer Service. This video explains their purpose, benefits, and how they help standardize content creation for better support
Learn how to easily create and configure your email signature in Dynamics 365 Customer Service. This step-by-step guide will help you personalize your emails and maintain a professional look in
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