Learn how to set up SLAs (Service Level Agreements) and KPIs in Dynamics 365 Customer Service. This step-by-step guide covers SLA configuration, KPI creation, and a real-world case demonstration to
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Revolutionizing Customer Service Through AI with Jay Wellings Send me a Text Message here (https://www.buzzsprout.com/twilio/text_messages/1796418/open_sms) Code and transformation: Jay Wellings shares his journey from web dev to Microsoft ecosystem expert,
In today’s fast-paced digital world, customers demand intuitive and efficient experiences. This presentation will explore how the integration of OpenAI’s speech-to-text technology with Microsoft Power Platform can revolutionize customer interactions.
AI Agents and the Future of Customer Service Send me a Text Message here (https://www.buzzsprout.com/twilio/text_messages/1796418/open_sms) Dive into a journey of wellness & tech on the latest Ecosystems Show! Discover the
With Scottish Summit 2024 approaching we spoke to community star and marketing mastermind Kelly Simpson about how she started her career and Microsoft community activity. source
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