Learn how to enable auto-save for forms in Dynamics 365 Customer Service. This quick guide helps you save changes automatically without clicking “Save” every time. This video consists of: 00:00-00:19
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Wave 2 2025 Customer Insights Journey Chat With Amey Holden The release notes for Dynamics 365 Wave 2 2025 have been published. My good friend Amey Holden and I got
Enable Customer Intent for Custom Agents in Copilot Studio! In previous videos I explained what the Customer Intent Agent is, how it works, and how to configure it. In this
In this video, you’ll discover how to associate a case with a knowledge article in Dynamics 365 Customer Service, helping streamline support and enhance agent productivity. This video consists of:
Learn how to create and use Knowledge Article Templates in Dynamics 365 Customer Service. This video explains their purpose, benefits, and how they help standardize content creation for better support
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