Everything you need to know: 2025 Release Wave 1 for D365 Customer Service & Contact Center Discover the latest enhancements in Dynamics 365 Customer Service and Contact Center with 2025
All posts tagged in Customer2- Page
223Articles
Wave 1 2025 Customer Insights Journey Chat With Amey Holden The release notes for Dynamics 365 Wave 1 20245 have been published. My good friend Amey Holden and I got
Configurable Copilot Case Summaries for D365 Customer Service Did you know that you can now configure the source tables and columns that Copilot uses to generate a Case summary? In
Learn how to configure actions in Service Level Agreements (SLA) within Dynamics 365 Customer Service. This video walks you through step-by-step on setting up SLA actions, automating processes, and ensuring
Learn how to set up SLAs (Service Level Agreements) and KPIs in Dynamics 365 Customer Service. This step-by-step guide covers SLA configuration, KPI creation, and a real-world case demonstration to
Top Headlines
Support The Site
