Use Rich Media messages in D365 Customer Service and Contact Center – YouTube

Use Rich Media messages in D365 Customer Service and Contact Center

Discover how rich messaging in Dynamics 365 Customer Service and Contact Center (2025 Release Wave 2) transforms everyday chats into engaging, interactive experiences. This article breaks down what rich messages are, how they work, and how to design them, from cards and carousels to forms and custom adaptive cards. If you want to help agents work faster while delivering more polished, personal customer interactions, this one’s for you.

Related Article: https://d365goddess.com/rich-media-messages/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social
Website: https://d365goddess.com

Discover how rich messaging in Dynamics 365 Customer Service and Contact Center (2025 Release Wave 2) transforms everyday chats into engaging, interactive experiences. This article breaks down what rich messages are, how they work, and how to design them, from cards and carousels to forms and custom adaptive cards. If you want to help agents work faster while delivering more polished, personal customer interactions, this one’s for you.

Related Article: https://d365goddess.com/rich-media-messages/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social
Website: https://d365goddess.com

source