In this video, we build a complete AI-powered Customer Support Agent using Microsoft Copilot Studio and Dynamics 365 Customer Engagement. Starting from an already created agent, we walk through the
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New D365 Field Service Scheduling Enhancements You Need to Know! In this video, I walk through my favorite scheduling updates in D365 Field Service and explain how they can help
If you are in the Microsoft frontier program and have a GitHub copilot license then you can use Microsoft Scout, the “Autopilot” AI agent, designed to work autonomously on your desktop. Unlike standard AI chat assistants, Scout can read and…
D365 Quality Evaluation Agent: Step-by-Step Configuration Guide The Quality Evaluation Agent helps organizations automate and scale their quality management process by analyzing customer interactions, applying evaluation criteria, and helping supervisors
Demo: D365 Sales Tasks Now Take Minutes with M365 Copilot! Tasks that used to take a long time in Dynamics 365 Sales can now be done in minutes and in
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