D365 Customer Intent Agent Demonstration In this quick 2.5-minute demo, I showcase the Customer Intent Agent in Dynamics 365 Customer Service and how it uses AI to analyze customer conversations,
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Indeed the 3rd exam related post in just over a week – it’s a busy (new) certification release season at the moment! This time it’s the new AB-210 exam, focusing
In D365, the left-side list on many pages there are a navigation list, like in the All discounts page in Dynamics 365 Commerce looks clean, but it is poor UX
2026 Release Wave 1: D365 Sales Microsoft just dropped the 2026 Release Wave 1 features—and you already know I had to break it all down for you. Just like I’ve
Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with an email template so an
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