As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did a massive number of articles
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You can log information in Dynamics 365 for Finance and Operations in several different ways. However, it can be very helpful in some cases to have a specific D365 custom
Learn the fundamentals of Dynamics 365 plugin development with this step-by-step tutorial. Discover how to write and register a plugin, use the plugin execution context, and add custom logic to
Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar with this concept, let me explain what they are.
Configurable Copilot Case Summaries for D365 Customer Service Did you know that you can now configure the source tables and columns that Copilot uses to generate a Case summary? In
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