Use Rich Media messages in D365 Customer Service and Contact Center Discover how rich messaging in Dynamics 365 Customer Service and Contact Center (2025 Release Wave 2) transforms everyday chats
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Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
Microsoft’s Contact Center Evolution with Peter Ruiter Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM “I went from the go-to guy to knowing absolutely nothing.” Peter
Everything you need to know: 2025 Release Wave 1 for D365 Customer Service & Contact Center Discover the latest enhancements in Dynamics 365 Customer Service and Contact Center with 2025
First look at Dynamics 365 Contact Center
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