2026 Release Wave 1: D365 Contact Center Microsoft just dropped the 2026 Release Wave 1 features—and you already know I had to break it all down for you. Just like
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In today’s digital-first world, customers expect to reach your business on their terms. This can be through a phone call, live chat, email, or social media. Dynamics 365 Contact Center
Use Rich Media messages in D365 Customer Service and Contact Center Discover how rich messaging in Dynamics 365 Customer Service and Contact Center (2025 Release Wave 2) transforms everyday chats
Getting started with the Center of Excellence (CoE) Starter Kit
Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
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