In today’s digital-first world, customers expect to reach your business on their terms. This can be through a phone call, live chat, email, or social media. Dynamics 365 Contact Center
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Use Rich Media messages in D365 Customer Service and Contact Center Discover how rich messaging in Dynamics 365 Customer Service and Contact Center (2025 Release Wave 2) transforms everyday chats
Getting started with the Center of Excellence (CoE) Starter Kit
Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
Microsoft’s Contact Center Evolution with Peter Ruiter Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM “I went from the go-to guy to knowing absolutely nothing.” Peter
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