In this post I will suggest some basic steps worth considering if you’re trying to reduce chat spam when using Microsoft’s Dynamics 365 Contact Center. I have previously explained how
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Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be aware that you must upgrade
Recently I noticed that a couple of my customers hadn’t set the options on their chat widgets to only show on certain domains. If you are using the chat channel
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to add audio clips into your IVR, in this
The transition from LCS to Power Platform admin center is steaming ahead, and I would like to put a spotlight into the “known issues” that is available in PPAC. If
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