Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to add audio clips into your IVR, in this
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The transition from LCS to Power Platform admin center is steaming ahead, and I would like to put a spotlight into the “known issues” that is available in PPAC. If
Creating World Class Experiences with the Microsoft Digital Contact Center Platform Today’s webinar is designed for everyone working in contact centers. Discover the latest updates on developments and insights from
Simplanova presents a Partner Admin Center for your customer environment management automation. With this portal, you will be able to prepare for the upcoming release and bulk update or reschedule
Simplanova is the official Microsoft Development Center, accelerating migrations to the cloud with AIM and development capacity for over 210 Partners in Europe and North America. source
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