Use Rich Media messages in D365 Customer Service and Contact Center Discover how rich messaging in Dynamics 365 Customer Service and Contact Center (2025 Release Wave 2) transforms everyday chats
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Learn how to configure custom error messages in Dynamics 365 Customer Service Hub to enhance user experience and guide data input. This quick tutorial walks you through the steps to
Have you been experimenting with Copilot Studio but want to diversify your messaging journey? Ever considered what ways you can format your agent’s output messages? Then look no further! Why
One limitation we have in Power Automate’s standard Microsoft Teams actions is the inability to send high messages flagged as URGENT on Teams. However, with the new ‘Send a Microsoft
D for Delivering Text Messages – The A to Z of D365 Marketing Series It’s the letter D, and it’s for Delivering Text Messages. In this series, I’m covering the
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