Dynamics 365 Customer Engagement
Dynamics 365 Contact Centre – worth it or not?
As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I…
Tag: Contact
Dynamics 365 Customer Engagement
Dynamics 365 Contact Center – Manage Chat SPAM
In this post I will suggest some basic steps worth considering if you’re trying to reduce chat spam when using Microsoft’s Dynamics 365 Contact…
Dynamics 365 Customer Engagement
How To Import Contact Point Consent Records
One of the most important things when it comes to Realtime Marketing in Customer Insights – Journeys is knowing that Contact Point Consent (CPC)…
Dynamics 365 Great Plains
Creating a Customer from a Contact Fails with No Message in Microsoft Dynamics 365 Business Central
I’ve been doing some work with a client recently to implement Microsoft Dynamics 365 Business Central. When entering quotes they want to use the…
Dynamics 365 Customer Engagement
How to remove contact and customer validation on Cases– Dynamics 365
By default, we can only specify the contact associated with the customer for the case record. If we try specifying a contact record that…