As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did a massive number of articles
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Learn how to prevent users from deleting critical records in Dynamics 365! In this video, we demonstrate how to create a Pre-validation Plugin to stop the deletion of contact records
In this post I will suggest some basic steps worth considering if you’re trying to reduce chat spam when using Microsoft’s Dynamics 365 Contact Center. I have previously explained how
One of the most important things when it comes to Realtime Marketing in Customer Insights – Journeys is knowing that Contact Point Consent (CPC) records are what keep you compliant,
I’ve been doing some work with a client recently to implement Microsoft Dynamics 365 Business Central. When entering quotes they want to use the contact functionality to record who they
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