Use Rich Media messages in D365 Customer Service and Contact Center Discover how rich messaging in Dynamics 365 Customer Service and Contact Center (2025 Release Wave 2) transforms everyday chats
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Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
Microsoft’s Contact Center Evolution with Peter Ruiter Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM “I went from the go-to guy to knowing absolutely nothing.” Peter
Description: ✅Random Id and date. ✅ Learn how to generate a unique number in Dynamics 365 CRM using JavaScript. ✅ Automatically create a unique identifier with a random number and
In this video, learn how to use JavaScript in Dynamics 365 CRM to automatically retrieve the email address from a related Contact record (selected via the Primary Contact lookup) and
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