Dynamics 365 Customer Engagement
Dynamics 365 Contact Center – Voice Upgrade Date
Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to…
Tag: Contact
Dynamics 365 Customer Engagement
Dynamics 365 Contact Center – Chat Widget Domains
Recently I noticed that a couple of my customers hadn’t set the options on their chat widgets to only show on certain domains. If…
Dynamics 365 Customer Engagement
Dynamics 365 Contact Center – Audio Files in IVR
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to add audio…
Dynamics 365 Customer Engagement
Checking Contact Attributes Or Contact Point Consent Records In Realtime Marketing
If you aren’t already aware, it’s good to understand the difference between how consent is handled in Outbound Marketing vs. Realtime Marketing specifically for…
Dynamics 365 Customer Engagement
Access To Manage Consent From Lead And Contact Records
The March 2024 release for Customer Insights – Journeys includes a much awaited for feature. The ability to manage consent from Lead and Contact…