First look at Dynamics 365 Contact Center
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Learn how to prevent users from deleting critical records in Dynamics 365! In this video, we demonstrate how to create a Pre-validation Plugin to stop the deletion of contact records
In this post I will suggest some basic steps worth considering if you’re trying to reduce chat spam when using Microsoft’s Dynamics 365 Contact Center. I have previously explained how
Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be aware that you must upgrade
Recently I noticed that a couple of my customers hadn’t set the options on their chat widgets to only show on certain domains. If you are using the chat channel
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