Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to add audio clips into your IVR, in this
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Sometimes we can easily use manually triggered Power Automate Flows as ‘mini-scripts’, to run actions in bulk, such as creating/modifying data. I recently came across the need to sync a
If you are working with Power Pages Pro Code Development, you might need to access the current logged user Contact ID for various purposes, such as personalizing the content, saving
The Power Automate Cloud Flows integration in Power Pages site offers a powerful way to automate actions beyond what’s available through the Power Pages WebAPI and also enables more integration
Creating World Class Experiences with the Microsoft Digital Contact Center Platform Today’s webinar is designed for everyone working in contact centers. Discover the latest updates on developments and insights from
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