Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be aware that you must upgrade
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Recently I noticed that a couple of my customers hadn’t set the options on their chat widgets to only show on certain domains. If you are using the chat channel
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to add audio clips into your IVR, in this
Sometimes we can easily use manually triggered Power Automate Flows as ‘mini-scripts’, to run actions in bulk, such as creating/modifying data. I recently came across the need to sync a
If you are working with Power Pages Pro Code Development, you might need to access the current logged user Contact ID for various purposes, such as personalizing the content, saving
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