With Scottish Summit 2024 approaching we spoke to community star and marketing mastermind Kelly Simpson about how she started her career and Microsoft community activity. source
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Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and haven’t tried recently you might want to experiment with
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for incoming and outgoing calls. In this post I will
2024 Wave 2: D365 Customer Service This is part 3 of my video series about the new features that are part of 2024 Release Wave 2. In this episode I
Wave 2 2024 Customer Insights Journey Chat With Amey Holden The release notes for Dynamics 365 Wave 2 2024 have been published. My good friend Amey Holden and I got
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