Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for incoming and outgoing calls. In this post I will
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2024 Wave 2: D365 Customer Service This is part 3 of my video series about the new features that are part of 2024 Release Wave 2. In this episode I
Wave 2 2024 Customer Insights Journey Chat With Amey Holden The release notes for Dynamics 365 Wave 2 2024 have been published. My good friend Amey Holden and I got
With Scottish Summit 2024 approaching we spoke to community star and marketing mastermind Kelly Simpson about how she started her career and Microsoft community activity. source
With Scottish Summit 2024 just around the corner, we speak to community star and marketing mastermind Kelly Simpson about how she got started in her career and in the Microsoft
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