In this video, we build a complete AI-powered Customer Support Agent using Microsoft Copilot Studio and Dynamics 365 Customer Engagement. Starting from an already…
Copilot Studio crossed a line this year. It stopped being "the tool you make chatbots with" and became the tool you build real working…
This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a…
Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to leverage the agents…
Azure Arc Agent Troubleshooting Guide This video explores how to troubleshoot issues with the Azure Arc agent. If you are looking for any of…
