Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown Is your customer service team delivering great experiences or are you just hoping they are? In this video, I break
All posts tagged in agent
95Articles
Copilot agents are quietly accessing your SharePoint sites right now. Do you know which ones — and what they’re reading? Microsoft recently introduced the Agent Access Insights Report as part
D365 Customer Intent Agent Demonstration In this quick 2.5-minute demo, I showcase the Customer Intent Agent in Dynamics 365 Customer Service and how it uses AI to analyze customer conversations,
So. There we were. Tuesday evening, coffee number four, headphones on, watching Microsoft host another Ask Me Anything on Agent 365. And before you ask: yes, I took notes. Yes,
Most people test an agent by chatting with it and seeing how it goes. That works for only one type 😄 But there are 2 more agent types/tools where testing
Top Headlines
Support The Site
