Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to leverage the agents availability. From time to time, I
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Azure Arc Agent Troubleshooting Guide This video explores how to troubleshoot issues with the Azure Arc agent. If you are looking for any of the commands I mention in the
Check order status with Power Virtual Agent In this video I will show you how you can use Power Virtual Agent and Power Automate to query order records in Dynamics
Pass customer data from pre-chat survey to Power Virtual Agent If you have Power Virtual Agent and Omnichannel for Customer Service integrated, you can use pre-chat survey questions in Omnichannel
Meet the newest member of your team: a chatbot! Microsoft Teams makes it easy to build and deploy your own Power Virtual Agent for you and your colleagues to use.
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