Omnichannel for Customer Service – Copilot Studio, Transfers to Agent Message

Whilst using a Copilot Studio BOT with Omnichannel for Customer Service I recent had a problem adding variables into the transfer message. I will explain the challenge and how I resolved it in this post.

I guess you might know that we now have two authoring experiences for CoPilot Studio BOTS! The original approach is now called “Classic”. You can see below that with my classic BOT, I have…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Copilot Studio, Transfer to Agent Message

Whilst using a Copilot Studio BOT with Omnichannel for Customer Service I recent had a problem adding variables into the transfer message. I will explain the challenge and how I resolved it in this post.

Blog Syndicated with Neil Parkhurst’s Permission