Whilst using a Copilot Studio BOT with Omnichannel for Customer Service I recent had a problem adding variables into the transfer message. I will explain the challenge and how I resolved it in this post.
I guess you might know that we now have two authoring experiences for CoPilot Studio BOTS! The original approach is now called “Classic”. You can see below that with my classic BOT, I have…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Copilot Studio, Transfers to Agent Message
Whilst using a Copilot Studio BOT with Omnichannel for Customer Service I recent had a problem adding variables into the transfer message. I will explain the challenge and how I resolved it in this post.
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
Array
Dyn365CE30 April 2024Omnichannel for Customer Service – Resizable Communication Panel
Dyn365CE30 April 2024Omnichannel for Customer Service – Enhanced Outbound Dialer (April 2024)
Dyn365CE29 April 2024Omnichannel for Customer Service – Consult, filter by skills
Dyn365CE23 April 2024Omnichannel for Customer Service – Test Speaker / Microphone
