Discover how Dynamics 365 Omnichannel transforms customer service with AI-powered automation and seamless live chat experiences. This demo covers key features like pre-chat surveys, chatbot to live agent escalation, conversation
Discover how Dynamics 365 Omnichannel transforms customer service with AI-powered automation and seamless live chat experiences. This demo covers key features like pre-chat surveys, chatbot to live agent escalation, conversation
Discover how Dynamics 365 Omnichannel transforms customer service with AI-powered automation and seamless live chat experiences. This demo covers key features like pre-chat surveys, chatbot to live agent escalation, conversation
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for incoming and outgoing calls. In this post I will
4 Reasons To Create Best Omni-Channel Strategy Engage customers across channels – As per the Harvard Business Review study on 46,000 shoppers. 7% shopped online exclusively 20% were store-only shoppers
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing