Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for incoming and outgoing…
Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I will describe…
Microsoft have recently started to roll out a MAJOR update to Omnichannel voice! In this post I will explain how to upgrade your phone…
Within the customer service workspace app of Microsoft’s Dynamics 365 Omnichannel for Customer Service we have a communication panel. When agents are chatting with…
The April 2024 wave for Dynamics 365 has included some additional features in the outbound dialer of Omnichannel for Customer Service. In this post…
