Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for incoming and outgoing calls. In this post I will complete a deep dive into this feature.
Within in a contact center environment it is common to have one phone number that is linked to many agents. Possibly even several virtual agents, as we’ll have…
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Omnichannel for Customer Service – Personal Numbers
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for incoming and outgoing calls. In this post I will complete a deep dive into this feature.
Blog Syndicated with Neil Parkhurst’s Permission