Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for incoming and outgoing…
This post is part of the New Functionality In Microsoft Power Automate 2024 Wave 1 series in which I am taking a look at…
In any CRM implementation, it is not uncommon for team managers and experienced users to begin creating their own dashboards for their team. However,…
This blogpost is meant for myself as a copy-paste of stuff I often use when working with Dynamics 365 eCommerce. If others can benefit…
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call…
