Dynamics 365 Customer Engagement
The Omni-channel Engagement Hub, Video Demo
I recently gave a presentation at 365 Saturday in Amsterdam, in which I showed a detailed demonstration of Microsoft’s new Omni-channel Engagement Hub. Several…
Tag: OmniChannel
Dynamics 365 Customer Engagement
Introducing – The Omni-channel Engagement Hub
I am currently sat in a very nice Aspire lounge at Birmingham airport waiting for my KLM flight to Holland. I’m off to Amsterdam…
Dynamics 365 Customer Engagement
Omni-Channel = Big Data
Omni-Channels Customer Experiences Create Big Data Most businesses have begun to recognize the importance of engaging across multiple channels. And most are beginning to…